Chelsea Tapanainen
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Customer Service Adjuster
ICBC Claim Centre
11.2023 - Current
- Collaborated with team members to ensure a consistent approach to handling claims and providing exceptional service.
- Supported policyholders during difficult situations, offering empathy and understanding while effectively guiding them through the claims process.
- Advised customers on required information for claim submissions to progress resolution
Client Care Representative
Telus Communications
02.2011 - 10.2023
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Identified potential up-selling opportunities based on client needs analysis and provided tailored recommendations accordingly.
- Trained new team members on company policies, procedures, and best practices for delivering top-notch client care.
Actor
Boss Management
06.2001 - 10.2011
- Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
- Strengthened relationships with casting agents, resulting in numerous audition invitations for film, television, and theater projects.
- Pursued continuous professional development through participation in acting classes and training programs, honing performance abilities.
- Adapted seamlessly between stage and screen acting styles as required by different projects.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
Real Estate Agent
RE/MAX
05.2006 - 09.2011
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Education
Advanced Acting Diploma - Acting For Stage And Screen
New Image College of Fine Arts
Vancouver, BC06.2009
License Certificate - Real Estate License
UBC Sauder School of Business
Vancouver, BC05.2006
Skills
- Technical Aptitude
- Complaint Handling
- Claims Processing
- Call Center Experience
- Effective Communication
- Positive Attitude
- Customer Service and Support
- Conflict Resolution
Affiliations
- Canadian Bodybuilding National team for 8 years.
Timeline
Customer Service Adjuster
ICBC Claim Centre
11.2023 - Current
Client Care Representative
Telus Communications
02.2011 - 10.2023
Real Estate Agent
RE/MAX
05.2006 - 09.2011
Actor
Boss Management
06.2001 - 10.2011
Advanced Acting Diploma - Acting For Stage And Screen
New Image College of Fine Arts
License Certificate - Real Estate License
UBC Sauder School of Business
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