Chelsea Stone
Kamloops,BC
Summary
Dynamic Medical Office Assistant with a proven track record at Interior Ophthalmology, excelling in appointment management and meticulous data entry. Recognized for enhancing patient care through compassionate service and efficient records management, contributing to a streamlined office workflow and a positive patient experience. Strong multitasking abilities and attention to detail drive success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Interior Ophthalmology
03.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Improved accuracy of patient records with meticulous data entry and management.
- Performed various administrative tasks by filing, copying and faxing documents.
Health and Safety Administrator
Corrigal Safety Services
01.2018 - 01.2019
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Promoted a positive safety culture through recognition programs that acknowledged employees'' commitment to maintaining a safe work environment.
- Served as an expert resource on health and safety matters within the organization, advising senior leadership on best practices.
- Evaluated effectiveness of current policies through data analysis, refining procedures as needed to improve outcomes.
- Collaborated with management to develop comprehensive safety training for all employees.
- Developed safety manuals and guidelines, providing clear instructions for employees on safe work practices.
Hairstylist
Bangs and Co. Salon
09.2011 - 12.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
Healthcare Documentation/Medical Transcription
CanScribe
01-2024
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Medical reception
- Attention to detail
- Data entry
- Office administration
- Appointment management
- Phone and email etiquette
- Appointment coordination
- Records management
- Appointment scheduling
- Organization and time management
Languages
English
Certification
- CanScribe College Training - 2023-2024
Timeline
Medical Office Assistant
Interior Ophthalmology
03.2024 - Current
Health and Safety Administrator
Corrigal Safety Services
01.2018 - 01.2019
Hairstylist
Bangs and Co. Salon
09.2011 - 12.2018
Healthcare Documentation/Medical Transcription
CanScribe
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