CHELSEA SIMPSON

· Since 2021, I have supported a multi-location dealer group by optimizing prospect data capture and maintaining consistent, high-level follow-up for up to 90 days, contributing to high show and close rate performance. My reputation is built on delivering exceptional customer service, staying goal-oriented, and bringing enthusiasm, organization, and effective communication into every interaction. I’ve demonstrated a strong ability to quickly adapt to various CRM platforms including Salesforce, VinSolutions, Activix, and DriveCentric, ensuring efficient and streamlined processes across locations.

· Summit Feet: In February 2023, after several successful years in my original role on both Canada and USA departments, I was offered a new opportunity within the dealer group following the acquisition of another company. I transitioned into a newly created position to lead the startup and integration process for “Summit Fleet BDC,” a fleet services division operating in both Canada and the U.S., with its head office in Utah. I played a key role in laying the foundation for the business development department, leveraging the skills and insights gained from my previous role to support operational growth. After successfully setting up the new department over six months, I returned to my original position to continue contributing to the core sales and business development team.

• Day Leader in the Morning Opening the studio, working with all cash on hand, managing schedules, and building and maintaining relationships with clients and key personnel are all responsibilities
• Knowledgeable in all aspects of the business and educate the clients on any questions they have
• Cover many aspects of the business including check-ins, cleaning and sales
• Follow up weekly with all our first-time clients
• Call back our non-return clients and offer our newest promotions
• Book complimentary consultations for our personal trainers via phone and email
• I operated the safety committee for both Calgary locations
• As the safety committee leader, I organized regular workshops to assist with the creation of an environment that ensures the health and safety of all employees
• Responsible to break down employee and management responsibilities; and develop safe communication techniques

• Record weekly sales forecast, assist guest service manager with guest service team scheduling, and upcoming events and make sure it is communicated to staff and team
• Responsible for all facets of customer service
• Handled all reservations and assisted with private parties
• Assist with event and traffic planning and email management downtown hotel capacity/ weekly yyc events
• Trained in both guest service and serving
• Stepped in to cover serving shifts during staff shortages or busy periods, particularly during lunch rush and happy hour
• Managed the front area, ensuring team members were supported and multitasking to maintain a smooth operation

• Maintained sales of 15k monthly, or higher during the holiday season
• Managed all visual and creative design to increase foot traffic
• Responsible for training, cash management, and inventory procedures
• The opening/closing floor leader in charge of establishing daily sale targets and leading by example to ensure the quota is fulfilled
• Repairs specialist for customer product repairs specialized in problem solving, customer relations and satisfaction