CHELSEA SHANNON
Fallbrook
Summary
Dynamic professional with extensive experience at Seven Hills Engineering Inc. and a proven track record in project management and regulatory compliance. Adept at document processing and fostering strong customer relationships, I excel in delivering exceptional results while maintaining meticulous attention to detail. Committed to enhancing operational efficiency and client satisfaction. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
18
18
years of professional experience
Work History
Assistant/Executive Office Administrator
Seven Hills Engineering Inc.
Fallbrook
07.2023 - Current
- Assisted in project management by tracking deadlines and deliverables.
- Participated in team meetings by providing updates on ongoing projects.
- Organized electronic filing systems to maintain confidential records.
- Managed incoming calls and emails for the executive office.
- Processed financial documents, contracts, expense reports and invoices.
Escrow Officer
Fallbrook Country Escrow
Fallbrook
07.2019 - 10.2021
- Managed escrow transactions from initiation to closing, ensuring compliance with regulations.
- Reviewed and prepared closing documents for accuracy and completeness before execution.
- Coordinated communication between buyers, sellers, lenders, and real estate agents.
- Maintained detailed transaction records and updated files in escrow management systems.
- Provided exceptional customer service to clients throughout the escrow process.
- Conducted title searches to confirm property ownership and identify potential issues.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Gathered information necessary for processing transfers including deeds, mortgages, titles and encumbrances.
- Processed payments related to mortgage loans, taxes, insurance premiums and other fees associated with the sale of a property.
- Managed multiple files simultaneously while ensuring adherence to deadlines.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Provided customer service to clients regarding questions about their escrow accounts or transactions involving them.
- Maintained accurate records of all transactions including deposits, withdrawals, disbursements and closing statements.
- Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Issued checks from escrow accounts according to instructions provided by clients or lenders.
- Prepared and reviewed closing documents including HUD-1 Settlement Statements for accuracy and compliance.
Assistant Escrow Officer
EscrowOne
Mira Mesa
10.2016 - 07.2019
- Managed escrow transactions from initiation to closing, ensuring compliance with regulations.
- Reviewed and prepared closing documents for accuracy and completeness before execution.
- Coordinated communication between buyers, sellers, lenders, and real estate agents.
- Maintained detailed transaction records and updated files in escrow management systems.
- Conducted title searches to confirm property ownership and identify potential issues.
- Provided exceptional customer service to clients throughout the escrow process.
- Monitored closing activities to ensure timely completion of all transactions.
- Processed payments related to mortgage loans, taxes, insurance premiums and other fees associated with the sale of a property.
- Managed multiple files simultaneously while ensuring adherence to deadlines.
- Communicated regularly with banks and other financial institutions concerning loan requirements.
- Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
Assistant Manager
TJ Maxx
02.2008 - 2016
- Responsible for….
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Assisted in managing inventory levels and organized product displays for optimal presentation.
- Trained and mentored new staff on company policies and customer service standards.
- Collaborated with management to implement promotional strategies that enhance sales.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
Certification Diploma -
Ellegance International School of Makeup Artistry
Hollywood, CA05.2012
Some College (No Degree) -
Palomar College
San Marcos, CASkills
- Project management
- Document processing
- Electronic filing
- Financial reporting
- Regulatory compliance
- Customer relationship management
References
References and letters of recommendation available upon request.
Coursework Certifications
General education coursework, transcripts available upon request.
Timeline
Assistant/Executive Office Administrator
Seven Hills Engineering Inc.
07.2023 - Current
Escrow Officer
Fallbrook Country Escrow
07.2019 - 10.2021
Assistant Escrow Officer
EscrowOne
10.2016 - 07.2019
Assistant Manager
TJ Maxx
02.2008 - 2016
Certification Diploma -
Ellegance International School of Makeup Artistry
Some College (No Degree) -
Palomar College