Chelsea Seymour (Grosskopf)
Poway
Summary
Food service professional with 16 years of managerial experience and 20 years overseeing food service operations, enhancing customer experiences, and maintaining high standards of food quality. Proven ability to foster team collaboration and adapt to changing needs, ensuring reliable and consistent service. Skilled in resource management and strategic planning, known for having a reliable and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Director
SAGE Dining Services
01.2023 - Current
- Maintain high standards of cleanliness and sanitation, ensuring compliance with all health department regulations; receiving 98-100% A rating on all inspections.
- Oversee daily operations in the kitchen, ensuring timely meal preparation and delivery for over 1,600 guests daily.
- Manage a $1.5m budget effectively, by controlling costs through efficient inventory and labor management, streamlining SOP's, and increasing community engagement.
- Monitor food quality and freshness during all stages of preparation, storage, and service to ensure a consistent and excellent dining experiences for guests.
- Provide a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates by putting an emphasis towards elevating hourly team members strengths and promoting within.
Dining Services Director
Compass Group USA
04.2020 - 01.2023
- Carried out stringent policies and procedures to ensure favorable regulatory survey results; including enhanced precautions during the COVID-19 period.
- Implemented new culinary programs in conjunction with company standards and client’s requests.
- Directed and conducted safety, sanitation, and maintenance programs.
- Implemented customer feedback systems to continuously improve the overall dining experience for patrons.
- Collaborated with culinary team to develop innovative menus that catered to diverse dietary preferences and requirements.
- Managed risk effectively by identifying potential issues in advance and implementing proactive measures to address them.
- Cultivated a collaborative work environment by fostering open communication channels among staff members across various departments within the organization.
- Maximized quality assurance by completing frequent line checks.
Director of Dining Services
Sodexo Food Service
07.2016 - 04.2020
- Developed programs that assisted the client’s growth from a 3-Star to a 5-Star Rating (2017).
- Adhered to a combined $3.6 million labor and operational budget for both Sodexo and the client.
- Implemented new forms of serving that expedited service, reduced labor costs, and improved accuracy.
- Provided a fine-dining experience to over 270 residents a day and an additional 120+ meals in a casual environment to the remaining residents on the property.
- Trained, developed, and mentored a team of 2 managers, a Registered Dietitian, Executive Chef, and 50+ frontline employees.
- Ensured compliance with state and federal health and safety regulations by completing weekly and monthly internal audits.
- Organized special event dinners that created a unique dining atmosphere for patrons.
- Collaborated with marketing team to develop promotional strategies that attracted new customers and increased revenue.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Associate of Science - Business Management
San Diego Miramar College
San Diego, CA05-2019
No Degree - Dietary Manager Program
Western Technical College
La Crosse, WI07-2012
Skills
- Proven ability to achieve zero deficiencies during Federal surveys and county inspections
- Successfully completed OSHA’s 10-hour training course
- Energetic attitude towards the constant evolving customer service expectations
- Innovative ideas paired with motivation to launch new programs that increase sales and improve customer satisfaction
- Extensive experience working with and assisting a vast range of individuals
- Outstanding communication, motivational, and leadership skills
- Especially skilled at meeting strict deadlines driven through innate organizational skills
Accomplishments
Recognized in November 2017 by the Association of Nutrition and Food Service Professionals as Certified Dietary Manager of the Month, highlighting personal desires to educate residents on traditional meals from cultures around the world.
Certification
- Dietary Manager Certification (CDM, CFPP) - Association of Nutrition & Foodservice Professionals.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Food Service Director
SAGE Dining Services
01.2023 - Current
Dining Services Director
Compass Group USA
04.2020 - 01.2023
Director of Dining Services
Sodexo Food Service
07.2016 - 04.2020
- Dietary Manager Certification (CDM, CFPP) - Association of Nutrition & Foodservice Professionals.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Associate of Science - Business Management
San Diego Miramar College
No Degree - Dietary Manager Program
Western Technical College
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