Summary
Overview
Work History
Education
Skills
Community Volunteer Work
Timeline
Generic

Chelsea Setter

Coronation,AB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Substitute Education Assistant

Clearview School Division
02.2022 - Current
  • Managed classroom behavior effectively, fostering positive learning environment for all students.
  • Participated in professional development opportunities to stay current on best practices in education and enhance teaching skills.
  • Ensured smooth transitions between classes by efficiently managing time and keeping students on schedule throughout the day.
  • Provided one-on-one support for students struggling academically or emotionally, enhancing their overall well-being and school experience.

Utility Clerk

Town Of Coronation
04.2020 - 04.2022
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
  • Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
  • Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
  • Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
  • Fostered a positive work environment by actively engaging with colleagues and promoting teamwork in all aspects of daily operations.
  • Served as a reliable point of contact for both internal staff members and external partners or vendors related to utility services matters.
  • Processed customer billing invoices and payments daily for monthly billing cycle.
  • Ensured regulatory compliance through diligent record-keeping, reporting, and documentation management.

Library Manager

Coronation Memorial Library
04.2018 - 03.2020
  • Monitored facility upkeep to maintain a safe, clean, and welcoming environment for all visitors.
  • Facilitated professional development opportunities for staff members to enhance skills and knowledge in the field of librarianship.
  • Created a robust volunteer program that enhanced library services while offering valuable work experience for participants.
  • Collaborated with local schools and community organizations to promote literacy initiatives and increase library usage.
  • Oversaw budget management, ensuring responsible spending while maximizing available funds for programs and materials.
  • Promoted digital literacy through training sessions on using electronic resources such as databases or ebooks.
  • Secured funding through grant proposals, enabling expansion of library resources and technology offerings.

Education

Certificate - Sales & Business Management

Academy of Learning College
Red Deer, AB
2010

Skills

  • Cash Handling
  • Relationship building and management
  • Client Relations
  • Sales and Marketing
  • Sales expertise
  • Problem-solving abilities
  • Data Entry
  • Computer Proficiency
  • Microsoft Excel
  • Payment Processing

Community Volunteer Work

Coronation Memorial Library Chairperson 

Coronation Minor Sports Vise President

Coronation Elks #360 Member

Kids Can Play Program Co Creator

Timeline

Substitute Education Assistant

Clearview School Division
02.2022 - Current

Utility Clerk

Town Of Coronation
04.2020 - 04.2022

Library Manager

Coronation Memorial Library
04.2018 - 03.2020

Certificate - Sales & Business Management

Academy of Learning College

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Chelsea Setter