Chelsea Setter
Coronation,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Substitute Education Assistant
Clearview School Division
Coronation, AB
02.2022 - Current
- Managed classroom behavior effectively, fostering positive learning environment for all students.
- Participated in professional development opportunities to stay current on best practices in education and enhance teaching skills.
- Ensured smooth transitions between classes by efficiently managing time and keeping students on schedule throughout the day.
- Provided one-on-one support for students struggling academically or emotionally, enhancing their overall well-being and school experience.
Utility Clerk
Town Of Coronation
Coronation, AB
04.2020 - 04.2022
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Fostered a positive work environment by actively engaging with colleagues and promoting teamwork in all aspects of daily operations.
- Served as a reliable point of contact for both internal staff members and external partners or vendors related to utility services matters.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Ensured regulatory compliance through diligent record-keeping, reporting, and documentation management.
Library Manager
Coronation Memorial Library
Coronation, AB
04.2018 - 03.2020
- Monitored facility upkeep to maintain a safe, clean, and welcoming environment for all visitors.
- Facilitated professional development opportunities for staff members to enhance skills and knowledge in the field of librarianship.
- Created a robust volunteer program that enhanced library services while offering valuable work experience for participants.
- Collaborated with local schools and community organizations to promote literacy initiatives and increase library usage.
- Oversaw budget management, ensuring responsible spending while maximizing available funds for programs and materials.
- Promoted digital literacy through training sessions on using electronic resources such as databases or ebooks.
- Secured funding through grant proposals, enabling expansion of library resources and technology offerings.
Education
Certificate - Sales & Business Management
Academy of Learning College
Red Deer, AB2010
Skills
- Cash Handling
- Relationship building and management
- Client Relations
- Sales and Marketing
- Sales expertise
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Payment Processing
Community Volunteer Work
Coronation Memorial Library Chairperson
Coronation Minor Sports Vise President
Coronation Elks #360 Member
Kids Can Play Program Co Creator
Timeline
Substitute Education Assistant
Clearview School Division
02.2022 - Current
Utility Clerk
Town Of Coronation
04.2020 - 04.2022
Library Manager
Coronation Memorial Library
04.2018 - 03.2020
Certificate - Sales & Business Management
Academy of Learning College