Chelsea Scoular
Madeira Park,BC
Summary
Versatile heavy machinery operator and Member Service Representative with extensive experience in heavy equipment operation, customer service, and cash handling. Skilled in maintaining safety protocols, resolving account issues, and mentoring new hires. Proactively seeking new opportunities to leverage strong work ethic and attention to detail in dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operator
LafargeHolcim
Egmont, BC
07.2023 - Current
- Operated various types of heavy equipment including a haul truck, a loader and an excavator.
- Continually learning new skills, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by adhering to strict safety guidelines and protocols.
- Maintained knowledge of Mines code and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Member Service Representative
Sunshine Coast Credit Union
Sunshine Coast, BC
12.2013 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
Cashier
IGA Marketplace
Madeira Park, BC
06.2008 - 04.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Skills
- Attention to Detail
- Teamwork and Collaboration
- Efficient multitasking
- Customer Service
- Strong Work Ethic
- Punctual and Reliable
- Customer Support
- Money handling abilities
- Computer Skills
- Microsoft Office
- Data Entry
Certification
First Aid level 1
Timeline
Operator
LafargeHolcim
07.2023 - Current
Member Service Representative
Sunshine Coast Credit Union
12.2013 - 07.2023
Cashier
IGA Marketplace
06.2008 - 04.2013