CHELSEA SANTILLAN
Oshawa,Canada
Summary
Detail-oriented undergraduate with a strong foundation in customer service, organization, and collaboration. Proven ability to bridge communication gaps and support team efficiency in high-acuity environments. Committed to delivering high-quality service while fostering positive experiences for clients and colleagues.
Overview
6
6
years of professional experience
Work History
Volunteer Ambassador
Waterloo Regional Health Network
, Canada
01.2026 - Current
- Bridged communication gaps between visitors and medical team, serving as first point of contact to alleviate patient anxiety in high-acuity settings.
- Prioritized patient-centered care by providing high-level support to patients and families, ensuring their needs were addressed while navigating complex clinical departments.
- Employed therapeutic communication to de-escalate emotional situations and comfort patients during intake or discharge transitions.
- Enhanced bedside efficiency by assisting with non-clinical tasks and patient transport, enabling nursing and medical staff to concentrate on critical care delivery.
- Demonstrated strong clinical professionalism by maintaining strict patient confidentiality and adhering to hospital infection control and safety protocols.
- Observed hospital workflow dynamics, gaining firsthand experience in multidisciplinary team collaboration and the logistical operations of a regional health center.
Marketing/Sales Associate
United West
Whitby, Canada
04.2025 - 07.2025
- Met and exceeded daily and weekly sales targets in a fast-paced, performance-driven environment.
- Executed face-to-face marketing strategies to enhance customer acquisition and retention.
- Presented products and addressed customer inquiries to foster positive brand experiences.
- Coordinated with team members to develop strategies for market penetration and assess campaign effectiveness.
- Conducted training sessions on territory management techniques and objection handling strategies.
House Student Council
Wilfrid Laurier University
Waterloo, Canada
09.2024 - 04.2025
- Led initiatives to strengthen living community and promote campus involvement.
- Collaborated with council members to plan and execute events that fostered community engagement.
- Engaged residents as community representative to resolve concerns and enhance community satisfaction.
- Promoted involvement in school and out of the community.
Leadership Certificate
Wilfrid Laurier University
Waterloo, Canada
12.2024 - 03.2025
- Led workshops to cultivate essential leadership skills in participants.
- Enhanced participants' confidence and abilities to effectively lead teams.
- Facilitated teamwork exercises to foster collaboration and enhance group dynamics.
Student Council
Monsignor Paul Dwyer Secondary School
Oshawa, Canada
09.2023 - 06.2024
- Chaired the Prom Committee, coordinating with students, faculty, and vendors to plan themes, decorations, entertainment, and logistics.
- Coordinated planning and execution of school events, including annual proms, resulting in memorable and well-organized experiences for attendees.
- Facilitated regular committee meetings, delegating tasks, and overseeing progress to ensure deadlines were met and objectives achieved.
- Developed and implemented initiatives with fellow student council members to enhance school spirit and boost student engagement.
- Acted as a liaison between the student body and school administration, voicing student concerns and ideas to improve the overall school environment.
- Demonstrated strong leadership, communication, and organizational skills in managing multiple projects and fostering a collaborative team atmosphere.
- Promoted student involvement through campaigns, announcements, and social media, increasing participation in council activities and events.
High School Basketball Captain
Monsignor Paul Dwyer
Oshawa, Canada
09.2022 - 06.2024
- Led team to OFSAA, fostering unity and determination.
- Collaborated with teammates to develop effective strategies, improving practice outcomes.
- Exhibited resilience after losses, motivating team to maintain focus and improve.
- Allowed me to be active in school involvement.
Score Keeper / Referee Sports Activities
Durham Rising Suns
Ajax, Canada
09.2020 - 01.2024
- Recorded scores, statistics, and player information for various sports events, ensuring timely updates and accuracy.
- Maintained detailed records of game progress, player performances, and team standings to support league operations.
- Collaborated with referees, coaches, and other officials to ensure smooth and fair game operations.
- Demonstrated strong attention to detail and organizational skills to handle multiple games and events efficiently.
- Delivered exceptional customer service to players, coaches, and spectators by addressing inquiries and resolving issues effectively.
- Communicated game results and key highlights to league officials, participants, and spectators.
Education
BACHELOR OF SCIENCE DEGREE - Health Sciences
Wilfrid Laurier University
Waterloo, ON12-2028
MONSIGNOR PAUL DWYER SECONDARY SCHOOL -
Monsignor Paul Dwyer Secondary School
Oshawa, ON06-2024
Skills
- Event coordination
- Client relations
- Community outreach
- Social media outreach
- Volunteer recruitment
- Networking opportunities
- Research analysis
- Collaboration & Innovation
- Time Management
- Team leadership
- Team development
- Attention to detail
- Attention to detail
- Organizational management
- Workplace professionalism
- Analytical thinking
Accomplishments
Class Valedictorian with Honors (2020) St. Joseph CS
Timeline
Volunteer Ambassador
Waterloo Regional Health Network
01.2026 - Current
Marketing/Sales Associate
United West
04.2025 - 07.2025
Leadership Certificate
Wilfrid Laurier University
12.2024 - 03.2025
House Student Council
Wilfrid Laurier University
09.2024 - 04.2025
Student Council
Monsignor Paul Dwyer Secondary School
09.2023 - 06.2024
High School Basketball Captain
Monsignor Paul Dwyer
09.2022 - 06.2024
Score Keeper / Referee Sports Activities
Durham Rising Suns
09.2020 - 01.2024
BACHELOR OF SCIENCE DEGREE - Health Sciences
Wilfrid Laurier University
MONSIGNOR PAUL DWYER SECONDARY SCHOOL -
Monsignor Paul Dwyer Secondary School