Chelsea Rowan
Mission ,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Client Care Coordinator
Soar Wellness Clinic
10.2021 - Current
- Maintained excellent professional relationships with insurance company representatives, facilitating efficient claim processing and reimbursement.
- Proficient In JaneApp
- Enhanced client satisfaction by efficiently processing insurance claims and addressing billing inquiries.
- Conducted regular audits of billed services to identify discrepancies and prevent potential revenue loss due to inaccuracies or fraud.
- Maintained detailed records of all transactions and correspondences to support accurate account management.
- Assisted patients with understanding their insurance benefits and financial responsibility, fostering positive relationships.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Project Coordinator/Estimating Coordinator
Actual Landscaping Ltd
08.2018 - 01.2019
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
- Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Oversaw productivity streams for ongoing and special projects.
Administrative Assistant
Skeans Pneumatic
02.2018 - 08.2018
- Coordinated travel arrangements by booking airfare, hotel and ground transportation, as well as planned social events for the company
- Managed Access databases converting complex data into easy-to-interpret data.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Responded to inquiries from callers seeking information.
- Managed accounts payable and receivable.
- Recorded expenses and maintained accounting records.
- Filled in for reception when needed.
- Assisted with Human Resources when needed.
Legal Administrative Assistant
CBM Lawyers
11.2017 - 02.2018
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Scheduled and coordinated meetings between legal teams and clients.
- Processed expense reimbursements and updated accounts with current information.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
Education
Associate of Arts - Executive Legal Administrative Assistant
Sprott Shaw College
05.2017
Associate of Arts - English Literature And Creative Writing
Douglas College
New Westminster, BC04.2016
Skills
- Community engagement
- Campaign organization
- Contract Negotiation
- Meeting facilitation
- Project management processes
- Project presentations
- Customer Service
- Schedule and calendar management
- Document control
- Works well in a group settings or alone
- Teamwork
- Planning and Coordination
Timeline
Client Care Coordinator
Soar Wellness Clinic
10.2021 - Current
Project Coordinator/Estimating Coordinator
Actual Landscaping Ltd
08.2018 - 01.2019
Administrative Assistant
Skeans Pneumatic
02.2018 - 08.2018
Legal Administrative Assistant
CBM Lawyers
11.2017 - 02.2018
Associate of Arts - English Literature And Creative Writing
Douglas College
Associate of Arts - Executive Legal Administrative Assistant
Sprott Shaw College