Chelsea Rowan
Mission ,BC
Overview
6
6
years of professional experience
Work History
Administrator
Exec Clinic
10.2021 - Current
- Handled and processed all insurance billing and inquiries
- Scheduled patients with several therapists
- Input schedules into our Jane
- Collected, validated, and distributed information to employees.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Verified benefits and worked with insurance companies to obtain payments.
- Oversaw office records and maintained strict document control.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Project Coordinator/Estimating Coordinator
Actual Landscaping Ltd
08.2018 - 02.2019
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
- Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Oversaw productivity streams for ongoing and special projects.
Administrative Assistant
Skeans Pneumatic
04.2018 - 08.2018
- Coordinated travel arrangements by booking airfare, hotel and ground transportation, as well as planned social events for the company
- Managed Access databases converting complex data into easy-to-interpret data.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Responded to inquiries from callers seeking information.
- Managed accounts payable and receivable.
- Recorded expenses and maintained accounting records.
- Filled in for reception when needed.
- Assisted with Human Resources when needed.
Logistics Coordinator/Administrative Assistant
Braber Equipment
01.2018 - 05.2018
- Temp Contract for a six week period
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Generated all documentation and information required for customer shipments.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored and reported on transportation costs and properly filed shipping documents.
Legal Administrative Assistant
CBM Lawyers
09.2017 - 02.2018
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Scheduled and coordinated meetings between legal teams and clients.
- Processed expense reimbursements and updated accounts with current information.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
Education
Bachelor of Science - Nursing
UFV
ChilliwackAssociate of Arts - Executive Legal Administrative Assistant
UFV
Abbotsford, BC05.2017
Associate of Arts - English Literature And Creative Writing
Douglas College
New Westminster, BC04.2016
Skills
- Proficient in Jane Software
- Proficient in extensive Insurance billing
- Proficient in Google Drive, Word and Excel
- Campaign organization
- Contract Negotiation
- Project management processes
- Project presentations
- Customer Service
- Schedule and calendar management
- Document control
- Works well in a group settings or alone
- Teamwork
- Business Administration
- Attentive to pertinent details
Timeline
Administrator
Exec Clinic
10.2021 - Current
Project Coordinator/Estimating Coordinator
Actual Landscaping Ltd
08.2018 - 02.2019
Administrative Assistant
Skeans Pneumatic
04.2018 - 08.2018
Logistics Coordinator/Administrative Assistant
Braber Equipment
01.2018 - 05.2018
Legal Administrative Assistant
CBM Lawyers
09.2017 - 02.2018
Bachelor of Science - Nursing
UFV
Associate of Arts - Executive Legal Administrative Assistant
UFV
Associate of Arts - English Literature And Creative Writing
Douglas College