Chelsea Romero
Yucaipa
Summary
Dynamic office manager recognized for streamlining operations and enhancing team productivity. Proven track record in automating workflows and improving communication across departments. Expertise in training staff and fostering a collaborative work environment to drive organizational success.
Overview
10
10
years of professional experience
Work History
Office Manager
Sulivan Champman & Stien
Riverside
04.2024 - Current
- Managed daily office operations and ensured smooth workflow across departments.
- Supervised staff, organized schedules, and delegated tasks to ensure efficient office operations.
- Implemented office procedures to enhance productivity and organization.
- Automated office operations for client correspondence, payment schedules, and data communications, enhancing overall workflow.
- Coordinated administrative support for executive team, preparing correspondence, memos, emails, and reports to facilitate communication.
- Acted as a liaison between the CEO and other departments within the organization.
- Provided training to new hires on office policies and procedures.
Senior Collections Specialist
R&R Group LLC
Colton
03.2019 - 03.2023
- Cultivated client relationships to enhance satisfaction and promote retention.
- Administered customer accounts to secure timely payments and address disputes.
- Developed payment plans tailored to individual client needs and circumstances.
- Analyzed account statuses to identify overdue payments and initiate follow-ups.
- Analyzed account data using software to identify trends in collections.
- Mediated disputes between parties to facilitate transactions.
- Oversaw high volume of files daily to maintain organized processing.
- Facilitated credit card transactions through online payment system.
- Negotiated rates with customers and entered payments into accounting system.
Closer/Dialer/Associate
Morris & Meyers/Phillips & Sterns
Riverside
10.2016 - 02.2018
- Explained case details and options to clients, clarifying processes for resolving debts and implications of non-acknowledgment.
- Provide clients with full details of the debit that was established and defaulted such as original creditor, dates, payment history, amounts, interest rate, and legal rights towards debit that was charged off.
- Provide clients with full details of the debit that was established and defaulted such as original creditor, dates, payment history, amounts, interest rate, and legal rights towards debit that was charged off.
- Handle with care and input all major credit card payments for clients' personal banking information.
- The ability to multitask multiple different call lines at a time while still being able to provide accurate and detailed notes.
- The ability to multitask multiple different call lines at a time while still being able to provide accurate and detailed notes.
- Provided administrative and clerical support through phone, email, scanning, faxing, and copying for clients, management, attorneys, insurance companies, and courts.
Education
Graduate Certificate - Nursing
CRY-ROP
Redlands, CA07-2016
Medical Assistant. -
Submit Career College
Colton, CA01-2010
Diploma - General Studies
Colton High School
Colton, CA06-2008
Skills
- Office operations management
- Workflow optimization
- Schedule management
- Team supervision
- Training and development
- Customer relationship management
- Inventory management
Timeline
Office Manager
Sulivan Champman & Stien
04.2024 - Current
Senior Collections Specialist
R&R Group LLC
03.2019 - 03.2023
Closer/Dialer/Associate
Morris & Meyers/Phillips & Sterns
10.2016 - 02.2018
Graduate Certificate - Nursing
CRY-ROP
Medical Assistant. -
Submit Career College
Diploma - General Studies
Colton High School