Chelsea Rivera
Surrey
Summary
Dynamic registration clerk with over 10 years of experience in administrative and client-focused roles, along with more than 2 years as a Business Analyst specializing in Registration Standards and Data Quality (RSDQ). Proven ability to excel in high-pressure environments, including one of British Columbia's busiest trauma hospitals, demonstrating exceptional multi-tasking and prioritization skills. Skilled in collaborating with diverse allied health professionals, fostering strong relationships built on trust and respect. Committed to delivering outstanding service and enhancing operational efficiency through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Registration Standards and Data Quality (RSDQ) Business Analyst
VPP
03.2023 - 12.2025
- Expert in Cerner Registration/Scheduling
- Collaborated with stakeholders to gather requirements, define standards, and implement data quality measures.
- Addressed data quality issues, devising solutions, and implementing process improvements.
- Registration Cutover Strategy Owner for BC Cancer Abbotsford, Surrey & Victoria by developing and implementing the strategy across teams for a successful transition.
- Lead the implementation of the WIP (Work In Progress) to all active/upcoming sites (CW/VGH/BCC/UBC/qathet) and reported any operational issues to Managers and Supervisors.
- Developed process documentation to streamline operations and improve efficiency.
- Supported clerical staff with registration and scheduling Cerner functions and workflows during BCC PG/AB/SU/VI & qathet Go Live
- Collaborated with stakeholders to gather requirements and define project scope.
Registration Clerk and Health Records Clerk
Royal Columbian Hospital
03.2019 - 03.2023
- Obtain accurate patient demographics
- Expert in Meditech Registration:
- Admissions, discharges, and transfers
- Create accounts/encounters for different types of visits
- Orient new staff and students
- Demonstrate work processes
- Provide reference notes and guides uniquely customized for each student/staff
- Complete appropriate forms and assemble patient charts
- Provide clear direction and instructions to patients
- Perform QA on records by checking for completeness
Education
Hospital Support Specialist -
Stenberg College
Surrey01.2019
Veterinary Office Assistant - undefined
Granville College
Vancouver01.2014
Skills
- Excellent communication skills
- Tech-savvy
- Cerner Expert & Meditech Expanse Expert
- Quick to grasp new concept
- Self-motivated to work individually
- Works well under pressure
- Data analysis
- Requirements gathering
- Team collaboration
- Workflow Analysis
Timeline
Registration Standards and Data Quality (RSDQ) Business Analyst
VPP
03.2023 - 12.2025
Registration Clerk and Health Records Clerk
Royal Columbian Hospital
03.2019 - 03.2023
Veterinary Office Assistant - undefined
Granville College
Hospital Support Specialist -
Stenberg College