Chelsea Riccomi
Daly City
Summary
Competent AR/AP team member successful at investigating and solving variances, writing reports and posting payments. Skilled communicator and conflict manager with an organized, controlled and diligent nature. Experianced in Quickbooks and CCC One.
Dynamic Front Office Coordinator with a proven track record in customer service. Known for strong attention to detail and problem-solving abilities, consistently delivering high-quality support and fostering effective teamwork.
Overview
15
15
years of professional experience
Work History
Front Office Coordinator
AW Collision
Belmont
02.2023 - Current
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Scheduled appointments for clients and visitors.
- Maintained accurate records of all incoming and outgoing correspondence.
- Provided administrative support to front office team members.
- Ensured accuracy of data entry into the computer system.
- Assisted with ordering supplies as needed.
- Prepared invoices, letters, memos, and other documents as required by management.
- Took initiative to resolve customer complaints quickly and efficiently.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Accounts Payable and Receivable Specialist
Carstar Autoworld Collision
South San Francisco
06.2021 - 02.2023
- Posted customer payments by recording cash, checks and credit card transactions.
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on aged receivables.
- Prepared and processed payrolls.
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
- Used accounting software to enter and post accounts receivable documents.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Accounts Receivable Specialist
Precision Body Shop & Detail
Daly City
11.2016 - 09.2020
- Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
- Reviewed contracts, proposals and waivers to maintain accurate and up-to-date billing.
- Prepared and maintained customers' monthly reconciliation schedules.
- Processed over 30+ payments every week.
- Generated, mailed and monitored invoices.
- Trained and managed 5 employees to ensure productivity and high-quality work results.
- Handled cash and deposits using proper accounting procedures and documentation.
Receptionist
Massage Envy
San Mateo
07.2016 - 11.2016
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Processed payments for products, services, and updated accounts to reflect balance changes.
- Answered and directed incoming calls using multi-line telephone system.
Escrow Secretary
North American Title Company
Burlingame
04.2016 - 07.2016
- Proofed and edited letters and other correspondence to correct grammar and spelling errors.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Sorted mail, answered multi lined phone, scheduled appointments.
- Scanned and filed paperwork.
Receptionist
Salon Terra Bella
Livermore
09.2015 - 01.2016
- Scheduled appointments based on stylists availability and established load parameters.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Oversaw office inventory by restocking supplies and submitting purchase orders for new products.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 8 stylists.
- Responded to customer concerns and issues by phone and email.
- Assisted the stylists when needed.
- Kept reception and stylists areas clean and neat.
- Did light laundry for stylist towels.
- Sorted incoming mail and directed to correct personnel each day.
Reception Manager
Visions Seaside Spa
Pacifica
11.2011 - 08.2015
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Made employee schedules
- Assisted customers during there visit.
- Collected payments for products and services.
- Scheduled appointments for customers.
- Managed the cash drawer on a daily basis.
- Ran electronic funds each month for customer packages.
- Open and closed salon.
- Cleaned the salon and kept towels washed.
Education
High School Diploma -
Terra Nova High
Pacifica05-2010
Cosmetology License - Cosmetology Education
Skyline College
San Bruno, CA03-2014
Skills
- Customer service
- Office administration
- Cash handling
- Complaint resolution
- Invoice processing
- Payment posting
- Attention to detail
- Minor repair estimate experience
- Accounts receivable
- Payment processing
- Problem solving
- Time management
- Aging report analysis
- Insurance verification
- Scheduling appointments
Timeline
Front Office Coordinator
AW Collision
02.2023 - Current
Accounts Payable and Receivable Specialist
Carstar Autoworld Collision
06.2021 - 02.2023
Accounts Receivable Specialist
Precision Body Shop & Detail
11.2016 - 09.2020
Receptionist
Massage Envy
07.2016 - 11.2016
Escrow Secretary
North American Title Company
04.2016 - 07.2016
Receptionist
Salon Terra Bella
09.2015 - 01.2016
Reception Manager
Visions Seaside Spa
11.2011 - 08.2015
Cosmetology License - Cosmetology Education
Skyline College
High School Diploma -
Terra Nova High