Chelsea Quirke
Corporate Sustainability Engagement & Communications Manager
Pierrefonds
Summary
Collaborative leader who is driven to enhance brand reputation and increase a companies 'social license to operate'. Strengths include building and maintaining relationships with diverse range of stakeholders in dynamic, and quickly evolving regulatory and political landscape.
Overview
18
18
years of professional experience
3
3
Certifications
1
1
Language
Work History
MANAGER ENVIRONMENTAL SUSTAINABILITY ENABLEMENT
Air Canada
06.2021 - Current
- Develop and maintain relationships with key community partners to create high value impact across Canada.
- Build and support subject matter expertise among key internal groups through training and awareness.
- Manage reputational and market risks especially as it relates to reporting requirements and greenwashing risks (e.g. Bill C-59).
- Develop a coordinated communications strategy of all sustainability pillars in collaboration with Marketing, Corporate Communications and Brand.
- Develop high impact employee activations to increase awareness and engagement.
- Manage environmental data and information for ESG disclosures and reporting (e.g. TCFD, CDP, CSR, GRI, ISS).
- Develop and report on KPIs related to engagement and value creation for employees, customers, communities.
MANAGER ENVIRONMENTAL WASTE PROGRAMS
Air Canada
04.2015 - 06.2021
- Developed the organizations first ever Corporate Waste Strategy and achieved set targets.
- Managed Provincial Stewardship regulatory compliance programs across Canada.
- Developed and implemented new waste management programs, and enhanced existing programs to maximize benefits.
- Represented the organization at regulatory meetings with e.g. CFIA, CBSA to discuss opportunities.
- Implemented circular economy programs creating positive community impact (e-waste, batteries, uniforms).
- Tracked and developed KPI's through waste audits, and by working with suppliers to collect and manage data.
- Developed information and awareness assets to ensure policy alignment and behavior change at all levels.
OPERATIONS MANAGER CONTACT CENTERS
Air Canada
04.2012 - 04.2015
- Oversight of operational performance of all Canadian contact centers.
- Managed workflow to over 500 unionized staff.
- Main point of contact for all absences, vacation, sick leave management.
- Plan and implement intervention strategies for irregular operations.
RESOURCE MANAGER
BELL
01.2007 - 01.2012
- Reviewed employee performance and reported productivity to senior management.
- Managed day to day operation of over 60 staff.
- Oversaw compliance and corrective action plans.
INTERNSHIP
Commission for Environmental Cooperation
01.2010 - 08.2010
- Assisted Joint Public Advisory Committee in preparation for meetings.
- Engaged over 150 members of public to participate in open forums that bring together experts on North America's most pressing environmental issues.
Education
Masters of Environment - Environmental Impact Assessment
Concordia University
Montreal, QC 09.2008 - 2011.06
Bachelor of Arts - Joint Specialization in Sociology & Anthropology
Concordia University
Montreal, QC 09.2004 - 2007.06
D.E.C - Creative Arts, Literature And Languages
John Abbott College
Sainte-Anne-de-Bellevue, QC 09.2002 - 2004.06
Skills
Strategic Engagement planning
Communications Strategy Development
Interpersonal Relationships
High Emotional Intelligence
Certification
Columbia Business School Executive Education, Implementing Winning Strategies
Timeline
Columbia Business School Executive Education, Implementing Winning Strategies
07-2021
MANAGER ENVIRONMENTAL SUSTAINABILITY ENABLEMENT
Air Canada
06.2021 - Current
Emerging Leaders Dialogue Canada, Indigenous Sustainable Community Development
08-2018
McGill University, Project Management Certificate
04-2015
MANAGER ENVIRONMENTAL WASTE PROGRAMS
Air Canada
04.2015 - 06.2021
OPERATIONS MANAGER CONTACT CENTERS
Air Canada
04.2012 - 04.2015
INTERNSHIP
Commission for Environmental Cooperation
01.2010 - 08.2010
Masters of Environment - Environmental Impact Assessment
Concordia University
09.2008 - 2011.06
RESOURCE MANAGER
BELL
01.2007 - 01.2012
Bachelor of Arts - Joint Specialization in Sociology & Anthropology
Concordia University
09.2004 - 2007.06
D.E.C - Creative Arts, Literature And Languages
John Abbott College
09.2002 - 2004.06
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