CHELSEA PURYCH
Victoria,BC
Summary
Detail-oriented professional with strong organizational, administrative, and customer service skills, experienced in supporting workflows and operations in fast-paced environments. Proficient in support platforms, with excellent communication, multitasking, and problem-solving abilities. Adaptable, dependable, and committed to company success.
Overview
12
12
years of professional experience
Work History
Call Centre Representative
Vancouver Bike Share (Mobi by Rogers)
Vancouver, BC
04.2024 - 01.2026
- Managed high-volume customer inquiries using ticketing and communication platforms in a remote environment
- Resolved complex issues via phone and email while managing multiple systems simultaneously
- Processed account updates, membership changes, and billing adjustments with attention to detail
- Supported customers in navigating the bike share system, app, and membership options
- Accurately recorded customer transactions and account activity
- Collaborated with field operations to troubleshoot bike and station issues
- Demonstrated strong problem-solving skills by diagnosing technical and account-related concerns
- Quickly adapted to new software during a company-wide system upgrade
- Promoted from seasonal to full-time due to strong performance and reliability
Freelance Art Business
01.2018 - 01.2024
- Processed, packaged, and shipped customer orders efficiently
- Delivered prompt and professional customer service
- Managed social media accounts and created promotional content
- Demonstrated strong organization and time management while handling multiple projects
Pet Sitting Services
02.2017 - 01.2024
- Provided daily care, including feeding, exercise, and medication administration
- Built a strong client base through referrals and repeat business
- Scheduled appointments and accommodated short-notice requests
Customer Service
Blenkinsop Valley Adventure Mini Golf
Victoria, BC
06.2014 - 01.2016
- Processed payments and handled bookings in person, by phone, and online
- Trained new staff and independently
- Managed kiosk opening and closing procedures
- Resolved customer concerns using critical thinking and conflict resolution
- Maintained efficiency in a fast-paced environment
Education
Business English, Business Math, Keyboarding, Spreadsheets, Word Processing, Organizational Software, Computer Essentials, Self-Management Skills
Okanagan College
Kelowna, BCSkills
- Google Workspace, MS Office (Word, Excel, Outlook)
- Multi-line telephone operations
- Fast and accurate typing speed (67WPM)
- Interpersonal skills
- Technical troubleshooting
- Problem-solving and critical thinking
- Ticketing systems & collaboration tools: Zendesk, HappyFox, Slack, Fifteen Control
- Adaptability to new software and systems
Timeline
Call Centre Representative
Vancouver Bike Share (Mobi by Rogers)
04.2024 - 01.2026
Freelance Art Business
01.2018 - 01.2024
Pet Sitting Services
02.2017 - 01.2024
Customer Service
Blenkinsop Valley Adventure Mini Golf
06.2014 - 01.2016
Business English, Business Math, Keyboarding, Spreadsheets, Word Processing, Organizational Software, Computer Essentials, Self-Management Skills
Okanagan College