Chelsea Pilkington

As a Program Manager for Global Continuous Improvement at Oracle, I am responsible for driving strategic initiatives that promote innovation, efficiency, and sustainable growth across the organization. I partner with cross-functional teams to implement and scale continuous improvement programs globally, ensuring alignment with Oracle’s long-term objectives. Key responsibilities and accomplishments include:

• Driving Global Innovation: Spearheaded initiatives that encouraged new ideas and innovative solutions, helping teams across multiple regions to identify opportunities for operational improvements and process efficiencies.
• Leading Cross-Functional Teams: Collaborated with leadership, business units, and global stakeholders to ensure alignment of continuous improvement efforts with corporate goals. Acted as a liaison to ensure seamless communication between departments and regions.
• Implementing Continuous Improvement Methodologies: Developed and deployed Lean, Six Sigma, and Agile methodologies across various business functions. Led the training and certification staff, fostering a culture of continuous improvement and operational excellence.
• Performance Tracking & Metrics: Established key performance indicators (KPIs) and metrics to measure the impact of improvement initiatives, ensuring transparency and accountability across global teams. Regularly reported progress to senior leadership and stakeholders, highlighting successes and areas for further development.
• Change Management: Led organizational change efforts to embed continuous improvement practices into the culture at Oracle, helping teams embrace change and develop a mindset of continuous learning and growth.
• Global Collaboration and Stakeholder Management: Coordinated with teams across different regions to ensure the smooth roll-out of improvement initiatives. Fostered a global network of continuous improvement advocates to sustain momentum and drive long-term success.

As a Senior Analyst at Oracle, I worked extensively with APEX (Application Express) tools, providing support throughout the entire project lifecycle—from gathering requirements to post-launch maintenance. Focusing on collaborating with business stakeholders, developing functional specifications, executing testing, and ensuring smooth deployment of APEX-based applications. Key responsibilities and achievements include:

• Business Requirements Gathering: Regularly met with business stakeholders to understand their needs, objectives, and pain points. Led discussions to gather detailed functional and technical requirements, ensuring alignment between business goals and technical solutions.
• Requirements Documentation: Translated business requirements into comprehensive requirements documents, user stories, and process flows. Collaborated with development teams to ensure clarity and accuracy in capturing functional specifications and business logic for APEX applications.
• System Testing & Quality Assurance: Led the creation of test plans and test cases, ensuring that all components of APEX applications were thoroughly tested before deployment. Conducted rigorous functional, integration, and regression testing to verify the correctness of the tool’s functionality.
• Go-Live and Deployment: Coordinated the go-live process for multiple APEX applications, ensuring that all technical and functional aspects were addressed prior to deployment. Provided training to users and worked closely with the operations team to ensure smooth transition and adoption.
• Post-Go-Live Support & Maintenance: Provided ongoing support and maintenance for deployed APEX tools. Monitored system performance, addressed user feedback, and implemented enhancements and fixes as required. Ensured the continued reliability and efficiency of the applications in production.
• Collaboration with Cross-Functional Teams: Partnered with other IT teams, project managers, and business analysts to ensure seamless project execution. Worked closely with system architects and developers to ensure APEX applications were integrated effectively with existing systems.
• Tool Optimization & Performance Tuning: Actively participated in optimizing APEX tools for performance improvements, ensuring that the applications met the company’s operational standards and user expectations.

As an Analyst 2 at Oracle, I played a key role in various HR and employee lifecycle functions, including terminations, mergers & acquisitions, and new hire onboarding. My responsibilities spanned multiple teams and regions, with a strong focus on customer service, process optimization, and collaboration across functions. Key contributions include:

• Exit Team: Managed the processing of Oracle America terminations, including the creation and sending of legal severance documents and handling of Reduction in Force (RIF) for 1,600+ employees. Acted as the point of contact for escalations, UAT testing, and regional process ownership. Led the creation of process documentation, team training, and peer-to-peer reviews to ensure consistent service delivery. Partnered with IT for issue resolution as the team’s SR & Bug Manager.
• Mergers & Acquisitions (M&A) Team: Processed global offers and facilitated the acquisition offer creation for Oracle’s US, Canada, and Latin America regions. Managed confidential M&A deal planning and acted as the sole processor for 1,000+ employee acquisitions, ensuring accurate and timely submission of offers and seamless transitions during mergers and acquisitions.
• New Hires Team: Led global onboarding and data processing for new hires, including auditing and compiling employee data into Oracle’s Human Capital Management system. Managed the manual entry and onboarding of high-level executive hires, ensuring exceptional customer service and accuracy. Updated employee records due to organizational changes, promotions, transfers, and terminations, ensuring data integrity and compliance.
• Project Management & Continuous Improvement: Successfully mentored in project management for a year, independently leading both regional and cross-regional continuous improvement projects. Developed and implemented initiatives to streamline processes, improve efficiencies, and drive organizational growth.

As a Health Care Recruiter, I specialized in sourcing, identifying, and hiring qualified Registered Nurses (RNs) for healthcare facilities across the nation. My role involved building strong relationships with candidates and clients while ensuring compliance with healthcare regulations and certifications. Key responsibilities and accomplishments include:

• Nationwide RN Recruitment: Successfully identified, presented, and hired qualified Registered Nurses for RN positions in healthcare facilities across the United States. Managed the full recruitment lifecycle, from sourcing to placement, ensuring the best match for both candidates and employers.
• Compliance and Documentation: Ordered and processed background checks, drug screenings, RN license verifications, and medical documents to ensure compliance with industry regulations. Managed TJC compliance requirements and facilitated the preparation of employment contracts for new hires.
• Collaboration with Health Care Providers: Worked closely with healthcare facilities to understand staffing needs, building strong relationships with facility administrators.

As a Representative at Sutter Health, I was responsible for auditing inpatient case management utilization reviews to ensure the quality, efficiency, and accuracy of data while maintaining effective communication across multiple departments. My role required a strong understanding of medical procedures and treatment processes, as well as proficiency in healthcare information systems. Key responsibilities and accomplishments include:

• Inpatient Utilization Review Auditing: Conducted audits on inpatient case management utilization reviews to assess the quality, efficiency, and integrity of clinical data. Ensured compliance with healthcare standards and regulations.
• Cross-Departmental Communication: Served as a key point of contact for Care Coordination and Case Management staff, collaborating with payers, internal departments, and external partners. Effectively communicated issues, escalated problems when necessary, and ensured timely resolution to maintain workflow efficiency.
• Medical Knowledge Application: Applied knowledge of medical procedures, imaging, illnesses, and current treatments, along with their physical and psychological consequences, to evaluate case management practices and ensure appropriate care for patients.
• System Proficiency: Utilized various healthcare information systems, including MIDAS, EPIC, and McKesson, to manage and track patient data, conduct audits, and facilitate communication among departments. Ensured accurate documentation and timely updates within these systems to support operational and clinical decision-making.