Chelsea Paxton

• Managed scheduling and coordinated multiple client requests to maximize service availability
• Build strong relationships leading to repeat business
• Communicated daily with clients via text, email, and phone to ensure satisfaction and address needs
• Managed last-minute changes to ensure smooth operations

Generated new business through client relationships and referrals

• Built long-term client relationships through consistent, reliable service
• Assessed client needs to sell and explain tailored insurance products
• Resolved customer questions and concerns to enhance client satisfaction
• Completed applications and managed policy processing from start to finish
• Managed daily office operations, scheduling, and client communication
• Ensured organization and accuracy in fast-paced environment to support operational efficiency