Chelsea Olson
Aguanga
Summary
Dynamic Hospital Manager with a proven track record at ABC Veterinary Hospital, excelling in financial reporting and inventory management. Adept at fostering client relationships and enhancing team performance through effective training and communication. Skilled in anesthesia monitoring and patient medication administration, driving operational efficiency and high-quality care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospital Manager
ABC Veterinary Hospital
San Marcos
07.2022 - Current
- Managed daily operations of a busy veterinary hospital, overseeing a team of 28 staff members
- Oversaw inventory management, ensuring adequate supplies of medications, vaccines, and other necessary equipment
- Collaborated with veterinarians to develop treatment plans for patients, ensuring high-quality care was provided at all times
- Managed client relations, addressing any concerns or issues in a timely manner to maintain customer satisfaction
- Conducted performance evaluations for staff members, providing feedback and identifying areas for improvement
- Created and maintained financial reports including budgeting, forecasting, and expense tracking
- Developed strong relationships with vendors to negotiate favorable pricing agreements on supplies and equipment purchases
- Coordinated continuing education opportunities for staff members to enhance their knowledge and skills in the field of veterinary medicine
- Implemented quality control measures to ensure accurate diagnosis and treatment plans were provided to patients
- Improved overall hospital efficiency by optimizing workflow processes
- Conducted regular team meetings to ensure open lines of communication and promote a positive work environment
Lead Technician
Thrive Affordable Vet Care
Oceanside
09.2020 - 06.2022
- Day to day operations
- Ordering all supplies
- Scheduling all staff including doctors
- Performance reviews and disciplinary actions
- Supervise and train technicians
- Perform technician duties (ie vaccines, phlebotomy, anesthesia monitoring, check in and check out clients)
Veterinary Technician / Assistant Manager
South Temecula Veterinary Hospital
Temecula
10.2012 - 09.2020
- Familiar with WIT, ECR, and Citrix software
- Inventory management
- Managing and processing payroll
- Advanced training with in-house Idexx machines
- Supervise and train veterinary technician externship students and other staff members
- Observe the behavior and condition of animals and monitor their clinical signs
- Care for and monitor the condition of animals during and recovering from surgery
- Prepare and administer medications and vaccines
- Provide veterinarians with the correct equipment or instruments, as needed
- Maintain instruments, equipment, or machinery to ensure proper working condition
- Perform a variety of office duties including but not limited to: reception, educating clients and promoting veterinary products for animal care
Office Manager / Veterinary Technician
Pets Vet
Hemet
07.2008 - 01.2013
- Primary liaison for client communications
- Perform laboratory tests such as blood profiles, fecal testing and urinalysis, to assist in the diagnosis and treatment of animal health problems.
- Prepare and administer medications and vaccines
- Provide veterinarian with the correct equipment or instruments, as needed.
- Maintain instruments, equipment, or machinery to ensure proper working condition.
- Supervise and train veterinary technician externship students and other staff members.
- Perform a variety of office, clerical, or accounting duties, such as reception, billing, bookkeeping, promoting products, and client education.
- Inventory management and vendor relation.
- Work with accounts payable and receivable
- Standard receptionist duties
- Marketing
Education
Associates Degree -
Animal Behavior College
Los Angeles, Ca01.2010
High School Diploma -
Hemet Senior High
Hemet, CA06-2006
High School Diploma -
ROP Animal Technology
Riverside, CA06-2006
Skills
- Office administration and management
- Client appointment scheduling
- Accounts receivable and payable
- Multi-line phone handling
- Avimark software expertise
- Bookkeeping and financial reporting
- Multi-tasking proficiency
- Injection techniques (subcutaneous, intramuscular, intravenous)
- Radiographic imaging
- Intravenous catheter placement
- Phlebotomy skills
- In-house laboratory procedures
- In-house treatment protocols
- Dental prophylaxis procedures
- Anesthesia monitoring techniques
- Animal restraint methods
- Patient medication administration
- Medication knowledge and management
- Inventory and vendor relations management
- Doppler blood pressure assessment
- Therapeutic coupage techniques
Certification
- Controlled Substance permit
Volunteer Experience
Camp Ronald McDonald Camp, Jr. Wrangler, 2001, 2004, Summer volunteer at camp Ronald McDonald Camp offering my time and expertise as a Jr. Wrangler team. By volunteering I was giving back to the community with helping the special needs children understand and communicate with animals which had lead me to my foundation as a veterinary technician.
Languages
English
Full Professional
References
References available upon request.
INTERNSHIPS
- PETS VET 2005-2006
- Kennel duties, assisting in surgical care, supporting doctor in the exam room, maintaining surgical packs.
Timeline
Hospital Manager
ABC Veterinary Hospital
07.2022 - Current
Lead Technician
Thrive Affordable Vet Care
09.2020 - 06.2022
Veterinary Technician / Assistant Manager
South Temecula Veterinary Hospital
10.2012 - 09.2020
Office Manager / Veterinary Technician
Pets Vet
07.2008 - 01.2013
Associates Degree -
Animal Behavior College
High School Diploma -
Hemet Senior High
High School Diploma -
ROP Animal Technology