Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
Receptionist
CHELSEA NZIGAMASABO

CHELSEA NZIGAMASABO

Edmonton,Alberta

Summary

Proficient Team Member experienced in fast paced environments and reliable. Motivated and professional with friendly demeanor and hard-working nature. Confident in increasing operational efficiency, and clientele satisfaction. Seeking to support high-volume operations with strong multi-tasking abilities and high-energy. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles .


Overview

8
8
years of professional experience

Work history

Maternity leave

N/A
Edmonton, Alberta
01.2022 - 08.2023
  • Develop and expand on my multitasking skills while managing household responsibilities and child care.
  • Promoted positive parenting through health education and SIDS prevention inline with public health agenda.
  • Tended to my home, cleaning equipment, restocking supplies and safely transferring soiled linens.

Front Desk Agent

Wingate by Wyndham Kanata West
Ottawa, Ontario
07.2021 - 11.2021
  • Welcome and acknowledge guests according to hotel standards
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests ensuring all have received exceptional service and facilities that are expected by Wingate Hotels
  • Operates the front desk equipment such as the property reservation system (SynXis PM), and key card encoding terminals
  • Verify/adjust billing for guests and secure payment
  • Arrange transportation or direct guests to local destinations
  • Coordinate with other hotel teams to meet guest needs
  • Operate telephone phone console including answering phones, responding to questions, directions or concerns.

Office Administration Assistant

United Brotherhood
Ottawa
11.2018 - 11.2021
  • Enhance collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Organize and ready reports compiled data for submission to hire management
  • Manage multiple projects simultaneously using organizational and analytical skills
  • Promptly receive and forward incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Keep office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depletion
  • Track and record team expenses and reconcile accounts to maintain accurate, current and compliant financial records

Sales Representative

, Canadian Tire Centre
Ottawa
04.2018 - 08.2018
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Engaged with customers to effectively build rapport and lasting relationships
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Used consultative sales approach to understand and meet customer needs.
  • Built lasting relationships with clients through customer service interactions.

Sales Representative

Value Village
Ottawa
06.2017 - 04.2018
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
  • Educated customers on promotions to enhance sales
  • Preserved perfect attendance record for my time at the company
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications

Server Shift

Tim Hortons
Ottawa
01.2016 - 06.2016
  • Helped store management meet standards of service and quality in daily operations
  • Maintained safe working environment by observing safety procedures, policies and regulations
  • Tracked receipts, employee hours and inventory movements
  • Managed food resources, memorized client orders
  • Prepared beverages and filled food orders for customers
  • Delivered orders and corrected issues by replacing orders and combining bills

Call Center Agent

IMarketing
Ottawa
09.2015 - 10.2015
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Responded to customer requests for products, services and company information
  • Delivered support to roughly 40 customers per day
  • Received multiple positive reviews acknowledging dedication to excellent customer service

Education

Advanced Diploma - Business Administration

Algonquin College
11.2019

Skills

  • Administrative tasks
  • Business Management
  • Paperwork drafting
  • Timesheet processing
  • Advanced MS Office Suite
  • Sales and marketing
  • Business planning
  • Data collection and analysis
  • Leadership
  • Excellent Communicator
  • Time management
  • Problem-solving

Languages

English
Fluent
French
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Maternity leave

N/A
01.2022 - 08.2023

Front Desk Agent

Wingate by Wyndham Kanata West
07.2021 - 11.2021

Office Administration Assistant

United Brotherhood
11.2018 - 11.2021

Sales Representative

, Canadian Tire Centre
04.2018 - 08.2018

Sales Representative

Value Village
06.2017 - 04.2018

Server Shift

Tim Hortons
01.2016 - 06.2016

Call Center Agent

IMarketing
09.2015 - 10.2015

Advanced Diploma - Business Administration

Algonquin College

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CHELSEA NZIGAMASABO