Chelsea Needlay

• Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
• Collaborated with multidisciplinary teams to create comprehensive treatment plans tailored to each youth''s specific needs.
• Utilized youth based model to teach youth life skills in accordance with individualized treatment plans.
• Documented data and completed accurate updates to case records.

• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Provided exceptional support to participants, addressing concerns promptly and effectively resolving issues.
• Assisted youth with special conditions to meet basic needs.
• Created safe and positive environment that was conducive to learning and entertaining activities.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Completed 3 semesters towards diploma.