Chelsea Moffatt
Summary
Confident, efficient, & energetic professional bartender with over a decade of industry experience. Excited to contribute skills & expertise to an innovative team. Proven track record of delivering exceptional customer service & creating memorable experiences for patrons. Passionate about mixology, staying up-to-date with the latest trends in the industry. Ready to bring a strong work ethic & positive attitude to help create a vibrant & enjoyable atmosphere for patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Fairouz/ Northern Hospitality Group
02.2024 - Current
- Creating hand crafted cocktails in a casual fine dining environment with high customer volumes.
- Fostered culture of teamwork & collaboration to ensure smooth operations at all times
- Developed a strong rapport with patrons, resulting in repeat business and increased customer loyalty.
- Other responsibilities include cash handling, inventory management, & bar maintenance.
Bar Supervisor
Canadian Forces Morale & Welfare Services
06.2019 - 05.2024
- Providing a comfortable, casual environment for members daily, as well as providing luxury service for private events
- Daily duties include opening & closing operations of the bar, cash handling, following policy & procedures (enforcing dress code & code of conduct) while providing high level service for military officers/personnel
- Maintenance of equipment, bar areas & inventories. Overseeing daily operations as well as special events.
Bar Supervisor
Nan's Parlour
04.2023 - 11.2023
- Providing high quality service & cocktails in a restaurant lounge environment
- Memorization & creation of cocktails recipes, preparing homemade ingredients, maintaining inventories.
- Managing staff & the restaurant space; including schedules, tip outs, & daily accounting.
Bartender Supervisor
The 27 Club Ottawa
06.2021 - 04.2023
- Collaborating with all staff to ensure safe & comfortable event experiences in a fast-paced, high-energy nightclub environment while remaining organized, flexible, & friendly.
- Preparing ingredients, following recipes, & creating original drinks. Maintaining clean service areas & public spaces to create an optimal guest experience.
- Performing all daily duties including accurate cash handling, accounting, monitoring guest capacity, inventories.
Bar Supervisor
CFMWS 30TH Field Artillery Mess
06.2019 - 11.2021
- Communicating with staff in regards to scheduling, bar maintenance, & policies
- Brought sales up 40% per week by bringing in a better variety of products from bar snacks to various beverages to heighten member experiences as well as to drive sales
- Built documents for inventory accuracy, deposits, maintaining tills and cash safe
- Handling deposits, cash safe, & tills
- In charge of scheduling staff, liquor/beer ordering, as well as overseeing bar operations, assisting bartenders when necessary & ensuring bartender accuracy
Administration & Client Services
Bibnumbers.com
04.2019 - 04.2020
- Creating strong working relationships with clients & coworkers
- Maintaining an up to date knowledge on products/policies to offer expertise
- Boost & maintain staff morale by being supportive, highly organized, & communicating clearly
- Assisting all departments with daily office operations such as clerical duties, time management, & client services
Gaming Floor Cocktail Service
Rideau Carleton Casino, Future Hard Rock
01.2018 - 05.2019
- Creating genuine connections with all clientele in a high intensity environment. Smashed sales goals via strong product knowledge & customer service skills. Maintaining service areas & inventories.
- Adherence to the AGCO & Smart Serve protocols & regulations.
Customer Experience Representative
Indigo Books & Music
11.2016 - 07.2018
- Bringing ‘joy’ to potential customers by creating genuine connections, using relevant product knowledge to exceed clients expectations & surpass sales goals
- Supporting daily operations via sales, return of inventory & maintaining displays and storefront standards
Bar Manager
Robbie's Italian
12.2015 - 11.2016
- Handcrafted specialty beverages of many varieties with mixologist skills, knowledge of beers, wines, & assorted spirits for food pairing and guests delight
- Oversaw & assisted with daily operations.
- Lead wine & spirit tastings , trained staff in mixology & food pairing.
Sales Clerk
Splash Pools and Arctic Spas
04.2016 - 10.2016
- Expert product knowledge of offered products
- Delivering quality customer service as the first point of contact in the store
- Supported daily operations through billing, processing retail transactions, maintaining displays & the storefront
Education
Bartending - School of Hospitality and Tourism
Algonquin College
Nepean, ON12.2015
General Arts & Sciences - Pre-animation & Illustration
Algonquin College
Ottawa, None04.2015
Skills
- Customer Engagement Strategies
- Team Development
- Cash/ Inventory Management
- Bilingual
- Strong multitasking
Awards
- Ontario Ministry of Labour certificate of completion: Worker Health & Safety Awareness, WHIMIS, Workplace Violence and Workplace Harassment, Health and Safety Awareness Training
- Customer Service Award - Indigo
Languages
English
Native or Bilingual
French
Professional Working
Certification
- SmartServe
- Better Beer / Draft Beer Quality Certified
- Driver's License
Timeline
Bartender/ Server
Fairouz/ Northern Hospitality Group
02.2024 - Current
Bar Supervisor
Nan's Parlour
04.2023 - 11.2023
Bartender Supervisor
The 27 Club Ottawa
06.2021 - 04.2023
Bar Supervisor
Canadian Forces Morale & Welfare Services
06.2019 - 05.2024
Bar Supervisor
CFMWS 30TH Field Artillery Mess
06.2019 - 11.2021
Administration & Client Services
Bibnumbers.com
04.2019 - 04.2020
Gaming Floor Cocktail Service
Rideau Carleton Casino, Future Hard Rock
01.2018 - 05.2019
Customer Experience Representative
Indigo Books & Music
11.2016 - 07.2018
Sales Clerk
Splash Pools and Arctic Spas
04.2016 - 10.2016
Bar Manager
Robbie's Italian
12.2015 - 11.2016
Bartending - School of Hospitality and Tourism
Algonquin College
General Arts & Sciences - Pre-animation & Illustration
Algonquin College
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