Chelsea Laughlin
Richmond Hill,ON
Summary
Using my knowledge from my background in communication and marketing, I can develop innovative strategies, engage content, and effectively connect with consumers. I pride myself on my ability to bring energy into any environment I enter and build lasting connections through my strong interpersonal communication skills. I am a people-oriented, organized, and energetic individual who thrives on building connections and achieving outcomes with enthusiasm and efficiency. I am known for my proactive attitude and the ability to learn quickly, along with a strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Digital Media Associate
Replenish
Newmarket
06.2024 - Current
- Provided exceptional customer service by assisting with product selections, inquiries, and resolving issues.
- Re-stocked new items and strategically placed items to be aesthetically pleasing, and more likely to be purchased.
- Curated content for the store's social media platforms, including creating engaging posts and promotions.
- Skilled Shopify user, managing and updating the company's online store.
- Developed effective upselling techniques and product recommendations by understanding customer needs.
Senior Camp Counsellor
Town of Newmarket
Newmarket
07.2024 - 08.2024
- Advanced leadership and teamwork skills through guiding various age groups of children.
- Effectively communicated with children, parents, and staff, providing clear instructions and feedback to ensure a positive camp experience.
- Demonstrated adaptability by modifying program plans and strategies in response to changing circumstances and unexpected issues or needs of the children/programs.
Cashier
Sobeys
Waterloo
10.2023 - 04.2024
- Further developed my customer service skills by ensuring that every customer was satisfied.
- Developed strong verbal communication skills through regular interactions with customers, team members, and management, ensuring clear and efficient information exchange.
- Handled customer complaints and concerns with a problem-solving approach, providing solutions, and escalating issues to management when necessary.
Cashier and Supervisor
Rob's NoFrills
Richmond Hill
03.2021 - 09.2023
- Delivered outstanding customer service, ensuring a welcoming and efficient checkout experience.
- Acquired experience working in a busy, fast-paced environment.
- Managed complex cash transactions, balanced cash drawers, and processed payments, demonstrating high attention to detail and financial integrity.
- Effectively handled escalated customer complaints, employing problem-solving skills to resolve issues, and maintain a positive store atmosphere.
- Strong front-end supervisor accountable for opening/closing the store and training new employees.
Front Desk Receptionist
Newmarket Tennis Club
Newmarket
07.2022 - 08.2022
- Coordinated and managed court reservations, private lessons, and group classes, ensuring optimal use of facilities and adherence to scheduling protocols.
- Worked closely with coaches, staff, and management to streamline operations and enhance the overall member experience, fostering a collaborative and efficient work environment.
- Provided exceptional front-line service to members and guests, addressing inquiries, scheduling court times, and managing membership accounts professionally and efficiently.
Camp Counsellor
Camp Green Acres
Markham
07.2021 - 08.2021
- Gained leadership skills through managing groups of 8 to 12 children.
- Demonstrated excellent time management skills and communicated effectively with children, adults, and staff.
- Collaborated with my co-workers to create a safe, fun and learning environment for everyone.
On-Ice Volunteer Instructor
Central York Panthers Cubs Hockey Association
Aurora
09.2019 - 05.2020
- Created schedules and plans to manage volunteers and children's ice time.
- Led engaging programs and activities for campers, ensuring a fun and inclusive experience.
- Addressed and mediated camper disputes with empathy and professionalism.
L.I.T (Leader in Training)
Town of Aurora
Aurora
07.2019 - 08.2019
- Completed a one-week course on leadership and working with others, specifically with youth.
- Developed effective communication, conflict resolution, and motivational techniques to lead diverse teams.
- Participated in team-building exercises, fostering collaboration, and enhancing group dynamics.
- Supervised children's art camp ensuring a fun and safe environment.
Education
Bachelor of Commerce - Marketing Management
University of Guelph
12-2027
Honours Communication and Business degree -
University of Waterloo
01.2024
Secondary School -
Richmond Green Secondary School
01.2023
Skills
- Social media marketing
- Interpersonal and communication skills
- Leadership Excellence
- Strong verbal and written communication
- Professional and detail-oriented
- Positive and open-minded
Certification
- Smart Serve Certified, 12/01/23
- HIGH FIVE: Principles of Healthy Child Development Certification
- Standard First Aid & CPR-C Certification, 04/01/24
Extracurricular Activities
Central York Girls Hockey Association, 09/2017, 05/2023, Played on a rep hockey team where I gained leadership and teamwork skills. University of Waterloo Intramurals, 09/2023, 04/2024, To continue being active and playing sports I joined the hockey and volleyball intramurals.
Accomplishments
- Recipient of the Service Above Self Award, given by the Rotary International for those who have volunteered their time to help others.
Affiliations
- Intramurals at the University of Waterloo and University of Guelph
- President of the Leaders in Equity and Diversity Club (September 2021-June 2023)
References
References available upon request.
Timeline
Senior Camp Counsellor
Town of Newmarket
07.2024 - 08.2024
Sales and Digital Media Associate
Replenish
06.2024 - Current
Cashier
Sobeys
10.2023 - 04.2024
Front Desk Receptionist
Newmarket Tennis Club
07.2022 - 08.2022
Camp Counsellor
Camp Green Acres
07.2021 - 08.2021
Cashier and Supervisor
Rob's NoFrills
03.2021 - 09.2023
On-Ice Volunteer Instructor
Central York Panthers Cubs Hockey Association
09.2019 - 05.2020
L.I.T (Leader in Training)
Town of Aurora
07.2019 - 08.2019
Bachelor of Commerce - Marketing Management
University of Guelph
Honours Communication and Business degree -
University of Waterloo
Secondary School -
Richmond Green Secondary School
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