Hi, I’m
Chelsea Lasko
Vancouver,BC
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Diligent business analyst and customer success specialist with 9 years of experience. Known for effective business systems improvements with careful attention to operational procedures and client success. Excellent diagnostic, analytic and empathic abilities with advanced technical expertise. Proficient in Microsoft office suite, quick books, sage, EMR systems and organizational resources.
Overview
9
years of professional experience
Work History
BZAM Management, Robert HalfVancouver
ERP Analyst
12.2021 - 06.2023
Job overview
- Reported to the Senior IT manager.
- Implemented Sage X3 ERP system.
- Collected and documented requirements and business processes.
- Configured Sage to automate finance processes.
- Acted as project manager during implementation.
- Trained end users on system functionality.
- Participated in testing and UAT activities.
- Helped in the design of a request submission process in Jira for tier 2 and tier 3 support for our implementation of Sage X3.
BC Lung Association, Vertical BridgeVancouver
Information Officer
03.2020 - 05.2021
Job overview
- Reported to the manager of web and communications
- Information Analyst for the dissemination of contractual requirements from the Ministry of Health
- Collected and analyzed contract requirements
- Analyzed and documented systems and processes for internal and external stakeholders
- Implemented processes and procedures to bring the program into compliance with contract requirements
- Led STRA (Security and Threat Risk Assessment) & PIA (Privacy impact Assessment) related activities
- Relied on Asana to organize and manage requirements and projects
- Ensured program compliance with FOIPPA.
Intrahealth Canada LtdVancouver
Implementation Business Analyst
05.2019 - 03.2020
Job overview
- Reported to General Manager of Canada
- Implementing Electronic Medical Record (EMR) Software called Profile
- Engaged the Public Health Nurses and Subject Matter Experts for the transition from a paper office
- Process and workflow re-engineering
- Current state and future state analysis
- Requirements gap analysis
- Collect, analyze and implement configuration requirements for enterprise level roll outs
- Analyze, document and suggest improvements for systems and processes
- Create end user and configuration documentation specific to the client
- Provide post implementation go live support to enterprise customers
- Provide training to the L1 support team on enterprise level configurations as part of handover.
University of British Columbia, TEK SystemsVancouver
Business Analyst
10.2018 - 04.2019
Job overview
- Reported to Project Manager of Student Evaluations of Teaching
- Managed Stakeholders and requirements for system roll out of Blue by Explorance; a course and instructor evaluation software
- Helped deploy course evaluations for Winter term 1 and Winter term 2 of 2018
- This included managing and resolving issues with evaluations
- Provided help desk support for incoming tickets post deployment.
FYidoctorsVancouver
Business Analyst
09.2017 - 09.2018
Job overview
- Reported to IT Manager and VP of Innovation
- Documented requirements and processes using techniques such as use cases, activity and context diagrams, and business process mapping
- Process development and re-engineering
- Liaised with Optometrists and Practice Coaches to solve operational issues and roll out deployments
- Created support processes fornew practices
- Performed cost benefit and ROI analysis for proposed systems to aid management in decisions to implement new or update existing systems to meet business objectives
- Developed strategies for leveraging or further developing those systems based on gap analysis
- Collaborated with stakeholders and vendors in the planning, design, development and deployment ofnew applications and enhancements to existing applications
- Customer Satisfaction and deliverables by providing support to a network of 200+ Optometry practices and lead optometry doctors across the country
- Developed and executed functional test plans on behalf of the business
- Established effective communication to ensure that customer and stakeholder expectations were clearly understood and achieved at all times
- Provided project management support when needed.
Taurus Accounting ServicesVancouver
Office Administrator
03.2017 - 06.2017
Job overview
- Acted as liaison between the organization and its stakeholders, the investing public and external financial analysts
- Calculated, prepared and issued documents related to accounts such as bills, invoices, account statements and other financial statements using computerized and manual systems (Quickbooks, Cantax)
- Responded to customer inquiries, maintained good customer relations and solved problems.
Teema Solutions, HSBCVancouver
Business Analyst
01.2017 - 03.2017
Job overview
- Process analytics, documentation and re-engineering
- Process creation for more efficient time management
- Conducted research to determine efficiency and effectiveness of systemic policies and programs
- Conducted assessments and proposed improvements to methods, systems and procedures.
Kinetic Data, Government of CanadaVancouver
Junior Business Systems Analyst
11.2014 - 11.2016
Job overview
- Provided consulting support to TELUS and the, , resolved testing and design issues
- Reported to Owner of Kinetic Data Australia and VP of Information Services for TELUS
- Worked on the Due Diligence from a Telecom perspective for the Amalgamation of WANservice delivery between 43 government departments
- Included modules for Change Management, Incident, Problem and Known Error management as well as Service Requests, Service Orders and RFPs
- Video Conferencing arrangement, planning and support (for daily requirements sessions and product demonstrations as well as debugging efforts with UAT testers)
- Worked extensively with Business teams and users to document processes in order to develop requirements and solutions
- Acted as First Point of Contact (Kinetic Data) for Telus while working on the SSC GcNet project and worked with
- Project Managers, Developers, System Architects, Stakeholders and Staff
- Directly involved in the production of technical and end-user manuals
- Presented training to internal business teams
- Liaised with Stakeholders, Users and Testers to provide support as the first point of contact
- Requirement documentation and translation using Calibre RM
- Designed and implemented Enterprise Request Management system using the SDLC framework
- This included
Education
University of Winnipeg
Information Security Management Diploma
Project Management Certificate
University of Winnipeg
Continuous self-study in CBAP and ITIL methodologies
Skills
- Troubleshooting and Diagnostics
- Technical Writing
- Technical Analysis
- Systems Analysis
- Strategic Planning and Review
- Tools Customization
- Project Documentation
- Client Relations
- Data Extraction
- Product Development
- Workflow Improvement
- Multitasking Abilities
- Training and Development
- Microsoft Office Software Proficiency
- Organization and Time Management
- Attention to Detail
- Flexible and Adaptable
- Problem-Solving
- Interpersonal Communication
References
REFERENCES
Available upon request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Sharonda RileySharonda Riley
Senior Accountant/Financial Analyst at Robert Half Management- Molnlycke Heath CareSenior Accountant/Financial Analyst at Robert Half Management- Molnlycke Heath Care
David W BarronDavid W Barron
Financial analyst at Robert Half Management ResourcesFinancial analyst at Robert Half Management Resources
Shirley JEEWOOLALLShirley JEEWOOLALL
Responsable recrutement interne at Robert HalfResponsable recrutement interne at Robert Half