Chelsea Lafond
Hamilton,Canada
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Store Manager
Tim Hortons
02.2017 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Wait Staff Member
Tracies Place Karaoke Bar
04.2017 - 10.2023
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
High School Diploma -
Nora Henderson Secondary School
06.2016
Skills
- Customer Service Management
- Employee Training
- Supply Ordering
- POS Systems
- Delegating Work
- Bank deposit procedures
Additional Information
Smart serve certified
Safe check food handlers certified
Timeline
Wait Staff Member
Tracies Place Karaoke Bar
04.2017 - 10.2023
Store Manager
Tim Hortons
02.2017 - Current
High School Diploma -
Nora Henderson Secondary School