Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Chelsea Lafond

Hamilton,Canada

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Store Manager

Tim Hortons
02.2017 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Wait Staff Member

Tracies Place Karaoke Bar
04.2017 - 10.2023
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Education

High School Diploma -

Nora Henderson Secondary School
06.2016

Skills

  • Customer Service Management
  • Employee Training
  • Supply Ordering
  • POS Systems
  • Delegating Work
  • Bank deposit procedures

Additional Information

Smart serve certified

Safe check food handlers certified

Timeline

Wait Staff Member

Tracies Place Karaoke Bar
04.2017 - 10.2023

Store Manager

Tim Hortons
02.2017 - Current

High School Diploma -

Nora Henderson Secondary School

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Chelsea Lafond