Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chelsea La Ballister

Coquitlam,British Columbia

Summary

Proven track record of enhancing patient and client experiences at Strive Health and Performance through exceptional customer service and meticulous attention to detail. Skilled in insurance verification and patient documentation. My ability to build relationships and multitask has consistently driven positive outcomes, showcasing my dedication and problem-solving capabilities. Dependable employee serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

7
7
years of professional experience

Work History

Patient Experience Coordinator

Strive Health and Performance
04.2023 - Current
  • Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
  • Verified Patients insurance information, eligibility and coverage
  • Billed third party insurance including ICBC, ESBC, MSP and other government and private insurer's
  • communicated and collect requested records for law firms pertaining to patient claims
  • Greeted and assisted patients with check-in procedures.
  • efficiently and in a timely manner responded to both inquiries by phone and multiple email accounts
  • distributed mail to appropriate departments
  • organized all ICBC claims information ie. # of sessions, end dates ect.
  • basic office duties, training new employee's, working community events and providing donations
  • accounts payable and receivable duties
  • Assisting in pec staff scheduling
  • patient bookings and scheduling

BDM

Chrysler Dodge Jeep Ram
01.2023 - 04.2023
  • Strengthened relationships with key clients through regular communication and meetings.
  • Increased client base by developing and implementing effective business development strategies.
  • Streamlined internal processes to enhance efficiency and productivity within the sales team.
  • Negotiated and closed long-term agreements with new clients in assigned territory.

Mortgage Sales Associate

IMI Financial Group
07.2022 - 01.2023
  • Developed strong relationships with clients
  • Assisted senior brokers with filling of documents, pre-approval processing, booking appointments, answering emails and hone calls, gathering documentation
  • Collaborated with underwriters to ensure timely processing of loan applications, thus enhancing customer satisfaction.
  • Conducted comprehensive financial analysis for each client to determine eligibility for loan programs, ensuring responsible lending practices.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Reviewed and validated details of loan applications and closing documentation.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.

Assistant Salon Manager

Kharma Salons
05.2020 - 10.2021
  • Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
  • Advertised salon services on social media platforms.
  • Offered discounts and manager promotions to loyal customers.
  • Organized training for new stylists and receptionists.
  • Increased retail sales by regularly promoting salon products and educating clients on their benefits.
  • Monitored stock of retail products and ordered supplies.
  • Gathered feedback from clients to provide pleasant salon experience.
  • Prepared daily shifts based on demand and scheduled appointments.
  • Provided exceptional customer service, earning numerous positive reviews and repeat clientele.
  • Coordinated staff meetings for continued education on industry trends, leading to improved service offerings for customers.
  • Collaborated with Salon Manager in organizing successful promotional events that attracted new clients to the salon.
  • Mentored and trained New stylist and assisted stylist;s with washing, styling and photo shoots
  • Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
  • Assisted in the hiring process, resulting in the addition of skilled and motivated team members.
  • Managed 12+ stylist and estheticians schedules based on availablitity

Hairstylist

Kharma Salons
06.2017 - 03.2020
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Determined appropriate hair treatments based on conditions and textures.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.

Education

Diploma - Hairstylist

Academy of Excellence
Colwood, BC
11.2016

High School Diploma -

Gleneagle Secondary School
Coquitlam, BC
06.2011

Skills

  • Customer Service
  • Problem-Solving and attention to detail
  • Punctual and Hardworking with multitasking abilities
  • Registration and Scheduling/Booking appointments
  • Caring and Empathetic though patient education
  • Documenting and Recording Information
  • Reliability and Dedication
  • Medical insurance verifying and billing of insurance's
  • Patient documentation, registration and gathering of information
  • Inbound/Outbound Calling
  • Self Motivation
  • Clerical and Documentation Filing
  • 50 WPM Typing Speed
  • Administrative and Office Support
  • Building Rapport, relationships and Credibility
  • Explaining Policy and Procedures
  • Payment Collection
  • Insurance Forms Processing
  • Claims Handling and Coverage Verification

Languages

English
Native or Bilingual

Timeline

Patient Experience Coordinator

Strive Health and Performance
04.2023 - Current

BDM

Chrysler Dodge Jeep Ram
01.2023 - 04.2023

Mortgage Sales Associate

IMI Financial Group
07.2022 - 01.2023

Assistant Salon Manager

Kharma Salons
05.2020 - 10.2021

Hairstylist

Kharma Salons
06.2017 - 03.2020

Diploma - Hairstylist

Academy of Excellence

High School Diploma -

Gleneagle Secondary School

Similar Profiles

CREATE PROFILE
Chelsea La Ballister