CHELSEA ISSA
Edmonton,AB
Summary
Quality-driven administrative professional with extensive experience managing high-volume workloads. Proficient in document preparation, package mailing, and schedule organization to enhance team efficiency. Strong database administration and customer relations skills contribute to effective office support. Recognized for exceptional customer service and decision-making abilities, complemented by a solid work ethic and professional demeanor.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant/Physiotherapy Assistant
Beaumont Wellness Centre
Beaumont, Canada
02.2024 - Current
- Support physiotherapists in delivering treatment plans to patients.
- Prepare treatment areas and equipment for patient sessions.
- Guide and assist patients with exercises and therapeutic activities.
- Monitor and document patient progress and report findings to the physiotherapist.
- Help patients with mobility, positioning, and daily living activities.
- Schedule patient appointments and manage patient records.
- Maintain accurate documentation and billing information.
- Clean and maintain therapy equipment and treatment areas.
- Ensure equipment is in good working condition and report any issues.
- Ensure compliance with relevant policies and procedures, including patient confidentiality and privacy.
Office Administrator/ Physiotherapy Aide
Innovation Physical Therapy
09.2022 - 08.2023
- Manage appointments and scheduling of appointments for patients.
- Manage accurate billing and fees for patients.
- Manage the flow of patient files.
- Manage phone calls and correspondence.
- Assisting physiotherapists with client care.
Sales Associate
Wine and Beyond
08.2021 - 08.2022
- Complete customer transactions on the Point-of-Sale (POS) device, including payment.
- Ensure all cash handling policies & procedures are adhered to.
- Generate sales by educating, advising and suggesting products to every customer.
- Maintain a high level of service and product knowledge by completing all training within the required timeline.
Stylist
Levi Strauss Outlet
Edmonton, Canada
01.2020 - 07.2021
- Rapid and accurate sales floor refill and replenishment through RFID-enabled inventory processes.
- Basic technology skills - familiarity with iOS, basic device troubleshooting, read and understand technical training manuals.
- Provide exceptional customer service to every Levi's Store customer using The 3C's of Success: Connect, Consult & Close.
- Meet or exceed established store and individual sales and performance goals daily.
Receptionist & Sales Associate
Chatters Hair & Beauty Salon
Edmonton, Canada
11.2018 - 09.2019
- Advertise and promote newly launched beauty products at the customer level.
- Demonstrate ideal ways on how to use products.
- Answer client phone calls and book in appointments in the ShortCuts System.
- Process and handle payments through the POS system.
- Meet weekly and monthly sales goals.
Education
Bachelor of Arts - Human Resource Management
NAIT
Edmonton08-2026
Physical and Occupational Therapy Assistant -
Grant MacEwan University
Edmonton06.2022
Diploma -
Harry Ainlay Highschool
Edmonton06.2016
Skills
- Billing and Invoicing
- Employee training
- Reception Management
- Multitasking
- File management
- Document preparation
- Payroll and accounts payable and receivable
- Customer engagement
Timeline
Office Administrative Assistant/Physiotherapy Assistant
Beaumont Wellness Centre
02.2024 - Current
Office Administrator/ Physiotherapy Aide
Innovation Physical Therapy
09.2022 - 08.2023
Sales Associate
Wine and Beyond
08.2021 - 08.2022
Stylist
Levi Strauss Outlet
01.2020 - 07.2021
Receptionist & Sales Associate
Chatters Hair & Beauty Salon
11.2018 - 09.2019
Bachelor of Arts - Human Resource Management
NAIT
Physical and Occupational Therapy Assistant -
Grant MacEwan University
Diploma -
Harry Ainlay Highschool
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