Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Harris

Modesto

Summary

Dynamic and results-driven professional with extensive experience at Petsmart, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and driving sales growth through effective problem-solving and mentoring. Skilled in inventory management and loss prevention, fostering a culture of continuous improvement and operational excellence.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Petsmart
03.2022 - Current
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the company.
  • Supervised and validated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Merchandise Inventory Leader

Petsmart
03.2021 - 03.2022
  • Utilized advanced inventory management software tools to monitor stock levels accurately and generate detailed reports for review by upper management.
  • Optimized space utilization in storage facilities by implementing creative organizational solutions that maximized capacity without sacrificing ease of access or product preservation quality standards.
  • Collaborated with store management to develop promotional strategies that increased customer engagement and purchase frequency.
  • Managed a team of associates, delegating tasks and providing guidance to optimize productivity and performance.
  • Improved merchandise inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Implemented an efficient system for receiving merchandise shipments, expediting processing times and availability on the sales floor.
  • Assisted in budget planning for the purchasing department by forecasting future inventory needs based on historical sales data analysis.
  • Maintained a clean, organized stockroom environment that facilitated easy product retrieval and replenishment efforts.
  • Reduced inventory shrinkage through diligent monitoring, loss prevention strategies, and staff training initiatives.
  • Completed physical inventory counts each month.
  • Picked and packed order items.

Customer Engagement Leader

Petsmart
03.2016 - 03.2021
  • Established strong relationships with customers by fostering trust and long-term partnerships.
  • Played an instrumental role in rolling out multiple initiatives aimed at boosting overall employee morale and commitment towards delivering top-notch customer engagement services.
  • Introduced innovative loyalty programs, incentivizing repeat business and referrals from satisfied customers.
  • Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
  • Ensured the safety and well being of the pets in our care.
  • Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Associate Lead With Keys

Petsmart
04.2015 - 03.2016
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.

Lead Cashier

Petsmart
08.2014 - 04.2015
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.

Lead Cashier

Walgreens
07.2009 - 05.2011
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

Highschool Deploma -

Paradise High School
Paradise, CA
06.2010

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Time management
  • Team building and leadership
  • Attention to detail
  • Customer service management
  • Store operations
  • POS systems
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Upselling and cross selling
  • Pricing and markdowns
  • Mentoring and coaching
  • Goals and performance
  • Loss prevention
  • Employee coaching
  • Relationship building and management
  • Sales growth
  • Order management
  • Inventory counting
  • Shift scheduling
  • Flexible schedule
  • Incident reports
  • Workforce management
  • Performance evaluations
  • Department oversight
  • Process improvements
  • New hire training
  • Budgeting and cost control
  • Delegating work
  • Sales tracking
  • Payroll administration and timekeeping
  • Employee development
  • Goal setting

Timeline

Assistant Store Manager

Petsmart
03.2022 - Current

Merchandise Inventory Leader

Petsmart
03.2021 - 03.2022

Customer Engagement Leader

Petsmart
03.2016 - 03.2021

Associate Lead With Keys

Petsmart
04.2015 - 03.2016

Lead Cashier

Petsmart
08.2014 - 04.2015

Lead Cashier

Walgreens
07.2009 - 05.2011

Highschool Deploma -

Paradise High School

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Chelsea Harris