CHELSEA GREGORY
Brantford,Canada
Summary
Dynamic professional with extensive experience at McMaster University, adept in Infosilem Timetabler and Microsoft programs. Demonstrated expertise in streamlining scheduling processes and enhancing administrative efficiency. Skilled in fostering academic and administrative collaborations, with a proven track record of implementing innovative solutions and training strategies. Excel in customer service, showcasing exceptional organizational and communication skills.
Overview
15
15
years of professional experience
Work History
Scheduling and Examinations Advisor
McMaster University
Hamilton, Canada
03.2021 - Current
- Company Overview: Scheduling and Examinations Office
- Identifying scheduling conflicts and providing intermediate solutions before escalating to the attention of other staff
- Reviewing and recommending system and procedural changes related to relevant databases, queries, and reports
- Translating enrolment requirements and categories into code and troubleshooting problems experienced by students, staff, and faculty
- Participating in the implementation and testing of new software including release updates
- Providing support and advice for administering undergraduate course and examination scheduling activities by monitoring and recommending changes to course enrolment controls, category codes, course requisites, and other scheduling information such as rooms, instructors, and course and academic program constraints
- Writing a variety of documents including, but not limited to, procedure manuals and correspondence
- Creating and populating spreadsheets to track and maintain information pertaining to examinations and scheduling
- Responding independently to inquiries that are specific in nature and require a thorough knowledge of established departmental policies and procedures
- Exchanging academic and administrative information with others
- Providing scheduling and examination advice to others
- Planning, coordinating, and delivering training sessions on relevant data collection, procedures, and policies
- Creating, updating, and maintaining databases to input, track, and retrieve information
- Monitoring generic email accounts and responding to emails
- Providing support for the preparation and administration of convocation by posting signage, identifying special needs seating, and staffing the administration desk during convocation
- Reporting classroom deficiencies to the appropriate area offices for resolution
- Scheduling and Examinations Office
Interim Administrative Assistant – Undergraduate
McMaster University
Hamilton, Canada
02.2017 - 02.2021
- Company Overview: Department of Materials Science & Engineering
- Establishing priorities for general office operations
- Developing and implement administrative work methods, policies and procedures
- Monitoring, analyzing and processing departmental financial transactions
- Answering complex inquiries that are specific in nature and require a specialized knowledge of policies and procedures
- Providing guidance to faculty about course outline and examination copy procedures, as well as overseeing exam/mid-term preparations
- Organizing calendar and curriculum changes and providing recommendation for departmental calendar changes
- Creating and populating spreadsheets to track and maintain information pertaining to examinations and scheduling
- Establishing course combinations and entering data into the DCU
- Gathering classroom and scheduling requests from instructors and ensuring correct information is input into the MCU in a timely manner
- Ensuring a conflict-free schedule for all programs and levels within Materials Engineering
- Generating, updating, and maintaining databases to input, track, and retrieve information
- Coordinating two annual midterms for approximately 1000 Engineering 1 students
- Booking rooms and allocating students
- Recruiting and assigning up to 40 invigilators
- Providing detailed instructions for invigilators to be available during the midterm
- Overseeing the preparation of exams, scantrons, exam booklets, etc
- To be counted and organized for each room
- Exchanging academic and administrative information with others
- Inputting financial and other information required to process payroll for interim employees and exam invigilators
- Monitoring email accounts and respond to emails pertaining to all things Undergraduate
- Creating job postings and processing relevant paperwork for all types of positions
- Coordinating special events through assessment of student and faculty schedules, advertisement, room bookings, and the scheduling/participation of event meetings
- Organization faculty-candidate interviews, and assisting in the co-ordination of Tenure and Promotion
- Maintaining an active departmental website using various web applications
- Administering the department's social media sites and updating as required
- Acting as a liaison between students and the various individuals and offices within and external to the department
- Informing faculty of established procedures for exam preparation and grade submissions
- Ensuring that proper procedures are followed and deadlines are adhered to
- Department of Materials Science & Engineering
Administrative Coordinator/Customer Service Representative
Mores Custom Made Textiles
Burlington, Canada
10.2015 - 11.2016
- Answering a high volume of phone calls and e-mails – assisting customers with all inquiries concerning:
- Product care and installation
- Order status and tracking
- Customer accounts and payment information
- Product and delivery issues
- Responsible for book keeping including: invoicing customers, receiving and recording payment, paying bills, issuing credits, and all customer account management
- Overseeing shipping and receiving by ensuring that all items arrive, and are fully documented before redirecting them to proper destinations
- Reviewing and editing documents before they are communicated to customers
- Working with customers to create new accounts, and keep old accounts up to date
- Monitoring and ordering office supplies
- Organizing and maintaining filing systems, both electronic and paper – while maintaining confidentiality
- Gathering and compiling information for monthly updating of spreadsheets
Front of House Manager
Catered Fare at the Royal Botanical Gardens
Burlington, Canada
01.2013 - 07.2015
- Operational strategizing; Creating standards and house policies to ensure better organization, cleanliness and efficiency in all aspects of day to day operations
- Daily supervision of cash flow; collecting staff sales reports and counting cash-outs, maintaining floats, processing credit card reports, and signing off on end of day sales reports
- Making job postings and following through on interviewing, hiring, and training of front of house staff
- Responsible for the scheduling and supervision of up to thirty servers, caterers, and bartenders
- Scheduling entailed the coverage of two a la carte restaurants, as well as day and night events in two banquet halls, and seven corporate rooms
- Assigning tasks and managing execution, while contributing hands on where necessary
- Receiving and returning e-mails from providers, clients, and colleagues on a timely basis
- Representing the catering team in weekly operations meetings with all departments to discuss room rentals, preparation, and scheduling of events
- Forming relationships with special events team and coordinating with them to make certain client needs are met
- Meeting with clients prior to event to ensure the contract is correct, and guarantee proper completion of service
Front of House Supervisor
Catered Fare at the Royal Botanical Gardens
Burlington, Canada
01.2010 - 01.2013
- Responsible for managerial duties in the absence of a manager
Education
Landscape Design
Fanshawe College
London, None03-2009
Skills
- Access
- All major Microsoft programs
- All major social media platforms
- Canva
- Campus
- Enterprise
- Infosilem Timetabler, DCU
- Infosilem Timetabler, MCU
- Mosaic
- Publisher
- SharePoint
Timeline
Scheduling and Examinations Advisor
McMaster University
03.2021 - Current
Interim Administrative Assistant – Undergraduate
McMaster University
02.2017 - 02.2021
Administrative Coordinator/Customer Service Representative
Mores Custom Made Textiles
10.2015 - 11.2016
Front of House Manager
Catered Fare at the Royal Botanical Gardens
01.2013 - 07.2015
Front of House Supervisor
Catered Fare at the Royal Botanical Gardens
01.2010 - 01.2013
Landscape Design
Fanshawe College
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