Summary
Overview
Work History
Education
Skills
Keystrengths
Languages
Timeline
Generic

Chelsea Graham

Regina,Canada

Summary

A focused and highly conscientious individual with extensive experience in various areas of customer service, payroll, scheduling, communication, organization and productivity management. Demonstrated ability to organize and prioritize jobs and tasks within any given day. Patient, detail-oriented individual well adapted to dealing with staff, clients and/or customers. Comfortable working in a fast paced, customer oriented job where multi-tasking is an asset. Punctual, self-disciplined and independent yet an able contributor to group efforts.

Key strengths include: Excellent written and oral skills, including grammar and composition Proficient editing and revision skills. Supervising and training experience. Strong organizational, analytical, and problem solving skills. Organize and maintain efficient and timely production and scheduling procedures. Attentive. Consistent and accurate work habits. Familiar with dealing with clients/customers in person, over the phone, and via e-mail. Ability to handle money and balance. Proficient with Microsoft Office Suite of products and various other computer systems. Excellent customer service and interpersonal skills. Record keeping and report preparation

Overview

24
24
years of professional experience

Work History

Shop & Service Controller

Four Seasons Sales Regina
02.2019 - 11.2024
  • Helps manages Service Department and oversee service desk and employees as required
  • Invoice, communicate with adjusters and submit SGI claims through web-based program (e-Pay)
  • Write and send professional letters, e-mails, and faxes, with attachments, using Microsoft Works, Microsoft Word, Excel, and IDS programs
  • Extensive expertise of on-line service, information and delivery
  • Answer the phone and deal with customer complaints, problems and questions
  • Act as a team member, back up and resource for other staff
  • Write up warranty claims, submit and follow up upon payment as well as returning all required parts to manufacturer as proof of defect
  • Write up work orders and designate to appropriate technicians for completion of work
  • Calculate service sales, productivity, collectable hours and other serviceable commodities
  • Schedule service work on a daily basis as well as providing follow up phone calls with regards to work done by the service department
  • Balancing accounts on a weekly basis
  • Verify time sheets and calculate commission earnings on a daily, weekly & monthly basis
  • Maintain electronic and manual files for data tracking
  • Processes invoices, cheques and other payments
  • Oversees tracking and reconciliation of work order requests

Warranty Administrator & Service Writer

Traveland Leisure Centre
01.2004 - 02.2019
  • Invoice, communicate with adjusters and submit SGI claims through web-based program (e-Pay)
  • Write and send professional letters, e-mails, and faxes, with attachments, using Microsoft Works, Microsoft Word, Excel, and Spader programs
  • Extensive expertise of on-line service, information and delivery
  • Answer the phone and deal with customer complaints, problems and questions
  • Act as a team member, back up and resource for other staff
  • Write up warranty claims, submit and follow up upon payment as well as returning all required parts to manufacturer as proof of defect
  • Keep track of all warranty payments on Excel spreadsheet for yearly budget
  • Write up work orders and designate to appropriate technicians for completion of work
  • Calculate service sales, productivity, collectable hours and other serviceable commodities
  • Schedule service work on a daily basis as well as providing follow up phone calls with regards to work done by the service department
  • Planning, scheduling and implementing inventory, including prepping, counting, entering and verifying all counts
  • Balancing accounts on a weekly basis
  • Verify time sheets and calculate commission earnings on a monthly basis
  • Work with different vendors regularly to ensure products and transactions are completed in a timely manner
  • Maintain electronic and manual files for data tracking
  • Processes invoices, cheques and other payments
  • Performs receptionist duties, providing general information regarding policy and procedures when required
  • Oversees tracking and reconciliation of work order requests
  • Manages Service Department when Service Manager is absent

Parts Manager & Parts Person

Traveland Leisure Centre
03.2001 - 01.2004
  • Responsible for dealing with customers, in the area of parts sales
  • Process all parts’ sales which included, money handling, inventory, invoicing, and organization of all displays for saleable layouts
  • Organizing the inventory, this included dealing with daily shipping and receiving of all parts; interaction with suppliers and shippers and the ability to react in a fast paced environment
  • Able to organize and update a database of clients in order to keep them up to date on sales and new products related to the business
  • Communicate regularly with vendors to ensure parts are received in a timely manner

Education

Bachelor of Arts Degree - English Major

University of Regina
05.2003

Grade 12 -

Miller Comprehensive High School
01.1996

Skills

  • Excellent written and oral skills
  • Proficient editing and revision skills
  • Supervising and training experience
  • Decision-making skills
  • Strong organizational skills
  • Analytical skills
  • Adaptability skills
  • Production scheduling
  • Attention to detail
  • Ability to handle currency
  • Proficient with Microsoft Office Suite
  • Customer service skills
  • Interpersonal skills
  • Record keeping
  • Report preparation
  • Problem-solving

Keystrengths

  • Excellent written and oral skills, including grammar and composition
  • Proficient editing and revision skills
  • Supervising and training experience
  • Strong organizational, analytical, and problem solving skills
  • Organize and maintain efficient and timely production scheduling procedures, attentive, consistent and accurate work habits
  • Familiar with dealing with clients/customers in person, over the phone, and via e-mail
  • Ability to handle money and balance
  • Proficient with Microsoft Office Suite of products and various other computer systems
  • Excellent customer service and interpersonal skills
  • Record keeping and report preparation

Languages

English
Native or Bilingual

Timeline

Shop & Service Controller

Four Seasons Sales Regina
02.2019 - 11.2024

Warranty Administrator & Service Writer

Traveland Leisure Centre
01.2004 - 02.2019

Parts Manager & Parts Person

Traveland Leisure Centre
03.2001 - 01.2004

Grade 12 -

Miller Comprehensive High School

Bachelor of Arts Degree - English Major

University of Regina

Similar Profiles

CREATE PROFILE
Chelsea Graham