Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
Generic

CHELSEA GLADSTONE

Tofino,BC

Summary

Confident and highly motivated Service Worker with an exceptional work ethic, varied skill-set and certified with “Serving it Right”. With a strong background in customer service and hospitality, I am accustomed to working in various and demanding environments, with the ability to maintain high levels of attention to detail and accuracy in all work produced. A strong communicator with exceptional organisational skills and the ability to prioritise a busy and varied workload. An extremely ambitious and reliable individual who offers a level of commitment that it unsurpassed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Shelter
05.2023 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Operated espresso machine to create beverages.
  • Cultivated warm relationships with customers, including resolving complaints professional.
  • Worked with POS system to place orders and manage bills.
  • Increased sales by upselling high profit items off the menu.
  • Assert strong communication between the pass and management.
  • Efficiency with time management and cleanliness of server stations.

Housekeeper

Clean Tofino
11.2022 - 06.2023
  • Cleaned and stocked houses with fresh linens and towels, making beds, vacuum and mopping floors.
  • Restock and organise vans with cleaning supplies
  • Provided a high level of attention to detail and placements using cleaning checklist
  • Able to complete duties ahead of schedule and help other co workers.

Supervisor

Riverford Organic Farm
05.2020 - 11.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversee and directed a team for the production of harvesting vegetables.
  • Achieved results by completing orders within time constraints to meet targets.
  • Mentored new employees on operating equipment, health and safety.
  • Conducted quality control checks on employees work with established specifications.
  • Ability to life and carry heavy loads and operate heavy machinery.
  • Provided harvest forecast to help with availability and sells.

Barista/Housekeeper

The Cove
08.2019 - 09.2019
  • Maintained clean and comfortable sleeping and communal spaces by vacuuming, cleaning windows, and dusting.
  • Made and served hot beverages using an espresso machine with focus on speed and quality.
  • Controlled line and crowd with quick and efficient service.
  • Restocked fridges and display cabinets with on the go snacks and quick sell items.

Sales Assistant

SEXPO Convention
01.2019
  • Collected inventory for items stocked and sold
  • Handled sells
  • Demonstrated products to customers
  • Collaborated with a small team, smashed sales targets and increased our profit

Housekeeper/ Server

Ohau Snow Fields
01.2017 - 09.2017
  • Maintained cleanliness of common areas by vacuuming, dusting and cleaning windows.
  • Cleaned and stocked guest rooms with linens, towels and amenities.
  • Server at busy functions, took orders, served food and beverages whilst delivering a memorable guest experience.
  • Supported bar by making coffee and tea orders using an espresso machine.

Server

Cable Bay Winery
06.2016 - 12.2016
  • Meet and greet guest with enthusiasm in a timely manner.
  • Wait efficiently on a multiple of tables in a fast paced environment.
  • Ability to share my extensive knowledge of the wine and food on the menu to customers.
  • Printed checks and collected payment for food and drinks served.

Server

Scotsbridge Mill
08.2014 - 01.2016
  • Meeting and seating guests by managing reservations list.
  • Taking orders, serving food and beverages to customers promptly.
  • Ability to work with POS system and handle payments.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Bachelor of Arts - Illustration

London Metropolitan University
United Kingdom
07.2013

BTECH National Diploma - Fine Art

Amersham College
United Kingdom
2010

GCSE - Mathematics, English, Science, I.T

Bishop Ramsey C of E School
United Kingdom
2007

Skills

  • Excellent Memory
  • Time Management
  • Customer Interaction
  • Complex Problem Solving
  • Team Leadership
  • Coffee Machinery
  • POS System Operations
  • Safe Food Handling Practices
  • Supply Restocking
  • Product Display

Accomplishments

Deputy Councillor, Riverford Organic Farms - 2021

  • Voted in by fellow co owners to support main councilors by representing the ideas, concerns and issues raised by co owner.
  • Committed to attend meetings to discuss how to evolve the business and how best to look after all other co owners.
  • Implemented improvements and fairer treatments across all departments.


Qualified Yoga Teacher, India - 2018

  • Certificate YTI in 200hrs of Ashtanga Yoga teacher training.

Certification

  • Serving It Right
  • First Aid (UK)
  • Full drivers license
  • YTI Yoga Teacher
  • Hoop Love Coach

Hobbies

  • Passionate about travelling and experience different cultures, push boundaries and to learn new skills.
  • Professional Hula Hooper that has been training and teaching classes for the last five years.
  • Raising money for charity; previous projects and endeavours include to Everest Base Camp in aid of ‘The Albert & Kennedy Trust’ supporting the homeless LGBT, raising £854. And running 10km in the 'Race for Life' Cancer Research UK, raising £1500.

Timeline

Server

Shelter
05.2023 - 06.2023

Housekeeper

Clean Tofino
11.2022 - 06.2023

Supervisor

Riverford Organic Farm
05.2020 - 11.2022

Barista/Housekeeper

The Cove
08.2019 - 09.2019

Sales Assistant

SEXPO Convention
01.2019

Housekeeper/ Server

Ohau Snow Fields
01.2017 - 09.2017

Server

Cable Bay Winery
06.2016 - 12.2016

Server

Scotsbridge Mill
08.2014 - 01.2016

Bachelor of Arts - Illustration

London Metropolitan University

BTECH National Diploma - Fine Art

Amersham College

GCSE - Mathematics, English, Science, I.T

Bishop Ramsey C of E School

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CHELSEA GLADSTONE