Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic
Chelsea Flemington

Chelsea Flemington

Los Angeles

Summary

Dynamic Sales Manager with over 7 years of luxury sales experience, specializing in sales strategy development, team leadership, and customer relationship management. Proven success in driving sales growth, optimizing operations, and delivering superior customer experiences in high-end retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Tesla Motors
10.2022 - 08.2024
  • Coordinated LA Auto Cars and Coffee meetups in SoCal with guest raffles and tabling events such as; CyberTruck Camarillo meet up, Santa Monica Cars and Coffees, and Plaid Performance events as Century City
  • Piloting new product experiences as a flagship location such as performance pilots for new product and full-self driving software guest experiences
  • Directed daily operations and implemented innovative sales strategies for a high-end retail environment, consistently exceeding sales targets by 32% annually
  • Location leading in retail sales in all of California for Q1-Q3 in 2024
  • Leadership Impact award in January 2023, recognition in SoCal for standout leadership in SoCal
  • Coordinated and hosted LA South Regional Sales teams recognition award ceremony dedicated to over 100+ sales advisors on quarterly basis from 2022-2024
  • Led quarterly leadership summits to enhance sales skills among management teams, focusing on cultivating core leadership qualities such as strategic solutions, effective communication, and team empowerment, resulting in 25% increase in leadership effectiveness and improved sales performance
  • May 2023 Legal Arbitration Success, Played a key role in defending Tesla in a legal arbitration case
  • Successfully collaborated with legal teams to develop and execute a successful strategy and spoke to defend company policies
  • Collaborated with cross-functional teams to align marketing efforts with sales objectives, enhancing customer experience and driving revenue
  • Aligning opportunities for sales exposure in delivery and service facets
  • Spearheaded a comprehensive people development program, resulting in a 40% increase in employee engagement and a 35% improvement in customer satisfaction scores
  • Developed and streamlined Sales playbook to break down the One Motion sales process to be rolled out with all sales teams in SoCal training
  • Managed a team of 40 sales and service professionals, fostering a culture of excellence through regular training, performance reviews, and recognition programs
  • Oversaw inventory management, customer service, and delivery operations, ensuring optimal service standards and efficient order fulfillment.

Sales Manager

Tesla Motors
10.2019 - 11.2021
  • Developed and implemented targeted sales strategies that resulted in a 40% increase in year-over-year sales revenue
  • Led a team of 100+ sales representatives, focusing on coaching, performance improvement, and enhancing customer relationship management to drive client satisfaction and loyalty
  • Analyzed market trends and customer preferences to develop customized sales approaches, enhancing client satisfaction and loyalty
  • Collaborated with marketing and product development teams to align sales initiatives with business objectives and market demands
  • Monitored sales performance metrics and generated reports to identify opportunities for improvement and adjust strategies accordingly
  • Grew sales and delivery operations strategies to streamline customer success initiatives to foster referral business
  • Assumed additional responsibilities of Burbank Service Manager to enhance customer service operations, leading in 95% customer satisfaction, improved the key to key efficiency of same day repairs, and a significant reduction in repeat repairs by 35%
  • Aligned sales, delivery, and service focus optimizing operations and brand succession planning.

Sales Owner Advisor

Tesla Motors
10.2017 - 10.2019
  • Achieved 80% above sales targets in a high-end sales environment by leveraging superior customer relationship management skills
  • Provided exceptional customer service and personalized sales consultations, resulting in a 40% increase in repeat business
  • Contributed to event planning and in-store promotional campaigns, enhancing client engagement and brand visibility
  • Ranked consistently in the Top 10 in North America in sales
  • Championed networking and marketing opportunities, significantly increasing brand exposure
  • Organized and led marketing events and solar sales meeting to drives sales growth and enhance community engagement, contributing 15% in sales earning recognition to replicate referral business success.

Education

Associates in Apparel Merchandising and Management -

Bachelor of Business Administration (BBA) -

California Polytechnic University
01.2017

Skills

  • Luxury Sales and Client Management
  • People Development and Team Leadership
  • Event Planning and Execution
  • Sales Data Analysis
  • Cross-Functional Collaboration
  • Strategic Sales Planning and Execution
  • Performance Metrics and Analytics
  • Customer Service Excellence
  • High-Impact Marketing and Promotions
  • Inventory and Operations Management
  • Negotiation and Relationship Building
  • Marketing Strategies

Certification

  • Certified Sales Executive (CSE) - Tesla Motors 2020
  • Advanced Sales Management Certification - Tesla Motors 2021
  • Executive Women's Leadership - Stanford Business Course

Affiliations

  • Member, National Association of Sales Professionals (NASP)
  • Member, Luxury Marketing Council

References

  • Joshua Henderson, Sales Manager at Tesla Cathedral City, 323-219-4205
  • Andrew Chen, Delivery Manager at Tesla Marina Del Rey, 973-216-4800
  • Ashley Mataalii, General Manager at Tesla Long Beach, 714-380-8611

Timeline

General Manager

Tesla Motors
10.2022 - 08.2024

Sales Manager

Tesla Motors
10.2019 - 11.2021

Sales Owner Advisor

Tesla Motors
10.2017 - 10.2019

Associates in Apparel Merchandising and Management -

Bachelor of Business Administration (BBA) -

California Polytechnic University

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Chelsea Flemington