Chelsea Fitzgerald

• Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
• Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
• Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
• Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
• Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
• Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
• Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
• Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Assisted in the development of departmental policies and procedures to improve efficiency and effectiveness in 911 operations center.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
• Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
• Followed established protocols for professional handling of emergency situations.
• Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• I perform law enforcement and crime prevention duties to maintain law and order
  during normal and emergency operations, police duties to assure the protection
  of life, property, and civil rights of individuals.
• Patrol Defense Logistics Agency
  installation and property to prevent crime, protect life and property and enforce
  local regulations and laws.
• Plan and conduct initial investigations of suspicious
  activities, security breaches, and crimes.
• I advise suspects of their Miranda rights
  prior to questioning.
• I write incident reports and activity reports and detain
  suspects as needed, I secure and processes crime scenes, conduct preliminary
  investigations, gather evidence and obtain witness statements and act as a first
  responder to all types of emergencies or volatile situations such as terrorist
  attacks, hostage barricaded situations, bomb threats, vehicle accidents,
  robberies, hazardous material incidents, and other emergencies.
• I perform fixed
  post operations located within the interior of the installations or at perimeter gates
  and control access to sensitive or restricted areas where there is potential for
  breach of security, public safety and public health, perform inspections on
  outgoing personnel and their packages and vehicles at various checkpoints and
  detect, detain, or cite those who attempt to steal property.
• I provided specialized
  pedestrian and traffic control services in connection with ceremonies, parades,
  emergency situations, and similar events and perform traffic duties including
  directing traffic, I enforce traffic and parking violations
  Supervisor: LT. Manny Frizado (510)-557-4949

• Track inmates through head counts, visitor logs and scheduled activities.
• Observe and supervise inmates throughout visits, meal time, recreation, phone calls and showers.
• Conduct routine and emergency head counts.
• Routinely inspect common areas and cells for contraband and hazardous materials.
• Monitor emails and phone calls for suspicious activity and forward information to the investigation unit.
• Respond to fights between inmates and utilized MK-4 pepper spray, expandable baton, and/or immediate use of force until inmates seize their actions.
• Write incident reports for violations of policy and procedures to ensure safe and orderly conduct of inmates.

Supervisor: LT Verna, LT Sandoval, Lt Foell, or LT Prewitt

Phone: (209) 386-4686 or (209) 386-4687

• Provid excellent service and attention to customers in face-to-face encounters and through phone conversations
• Improve operations by working with team members and customers to find workable solutions
• Consistently provide exceptional service and attention to customers
• Earn good attendance record and build reputation for being on time and ready to work
• Supervisor: Audrey Cortez 408-460-8963
• Manager: Maurice Ball 209-404-4920

• Enforce General Services Administration (GSA) policies by anticipating potential security breaches
• Monitor and authorize entrance and departure of employees and visitors daily
• Protect facility and property guests by regularly circulating premises and monitoring surveillance feeds
• Monitor and authorize entrance and departure of vehicles, cargo trucks and visitors
• Inspect suspicious activities and monitored premises for criminal acts and rule infractions
• Report suspicious activities and persons to law enforcement
• Warn offenders about rule infractions and violations and verbally evict violators from premises
• Deliver accurate verbal and written reports to company personnel
• Keep detailed track of all available field personnel and all in-progress and complete calls
• Maintain updated and detailed records of calls in physical and electronic database
• Direct investigations to verify and resolve customer or shipper complaints
• Document all changes in computer tracking system
• Monitor radio communications (hand-held or system) and maintain contact with fellow security officers on their locations and status for officer safety
• Log incidents reported by community, created calls in the system, and dispatch officers to respond accordingly
• Proficient in ten codes, penal codes, and CVC codes
• Use independent judgement and quick decision-making while prioritizing incidents and situations requiring emergency support and follow response protocols in the event of an emergency following standard range dispatching procedures
• Receive public emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Monitor alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
• Operate telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Receive 911 and non-emergency calls and dispatch calls to appropriate agencies and officers on duty.
• Question callers to determine nature of problems and locations to direct type of response needed.
• Read system maps and caller information, and document details in system.
• Utilize Computer-aided dispatch (CAD) systems to prioritize and record incident calls, identify the status and location of responders in the field, and effectively dispatch responder personnel.
• Supervisor: Dennis Perry 209-526-2025

• Deliver weather updates to pilots to determine if necessary to divert aircraft to different airports.
• Provide pilots with instructions for safe landings and takeoffs at an airport averaging 300 flights per day.
• Carefully monitor the movement of ground traffic, which include baggage vehicles.
• Ensure that all instructions are effectively communicated to pilots through clear delivery and enunciation.
• Utilize Microsoft Word, Excel, and PowerPoint to create daily activity reports and briefings.
• Document all changes in computer tracking system.
• Monitor radio communications (hand-held or system) and maintain contact with all types of aircraft on their locations and direction of flight for pilot and passenger safety.
• Provide clearance delivery with knowledge of all 103 airports within the state of Iowa as well as air routes pilots need to take to get to their destination nationwide.
• Use independent judgement and quick decision-making while prioritizing incidents and situations requiring emergency support and followed response protocols in the event of an emergency following standard range air traffic control procedures.

• Carefully monitor the movement of ground traffic, which included baggage vehicles
• Deliver weather updates to pilots to determine if necessary to divert aircraft to different airports.
• Provid pilots with instructions for safe landings and takeoffs at an airport averaging 300 flights per day
• Identify, analyze, resolve, and report hazards and procedural issues affecting or potentially affecting safe and timely outcomes
• Ensurd that all instructions were effectively communicated to pilots through clear delivery and enunciation
• Oversee hiring and training of new employees each quarter
• Maintain Training records and update forms using Excel and Microsoft Word
• Use Computer software technology to write and record weather reports once an hour
• Log all aircraft movements in excel for record keeping
• Document all changes in computer tracking system
• Monitor radio communications (hand-held or system) and maintain contact with all types of aircraft on their locations and direction of flight for pilot and passenger safety
• Use independent judgement and quick decision-making while prioritizing incidents and situations requiring emergency support and followed response protocols in the event of an emergency following standard range air traffic control procedure

• Deliver weather updates to pilots to determine if necessary to divert aircraft to different airports
• Carefully monitor the movement of ground traffic, which included baggage vehicles
• Provide pilots with instructions for safe landings and takeoffs at an airport averaging 100 flights per day
• Notify airport response personnel to be ready when emergency situations presented
• Review requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management
• Ensure that all instructions were effectively communicated to pilots through clear delivery and enunciation
• Identify, analyze, resolve, and report hazards and procedural issues affecting or potentially affecting safe and timely outcomes
• Oversee training of new soldiers in providing safe, orderly, and expeditious flow of air traffic in support of the mission
• Proficient in Microsoft Word, Excel, and PowerPoint
• Utilize Microsoft programs to write reports and schedules for supervisors
• Produce reports on equipment status, incidences, personnel readiness and intelligence for superiors on weekly basis
• Respond to emergencies with speed, efficiency and knowledgeable assistance
• Document all changes in computer tracking system
• Monitor radio communications (hand-held or system) and maintain contact with all types of aircraft on their locations and direction of flight for pilot and passenger safety
• Use independent judgement and quick decision-making while prioritizing incidents and situations requiring emergency support and followed response protocols in the event of an emergency following standard range air traffic control procedures

• Deliver weather updates to pilots to determine if necessary to divert aircraft to different airports
• Carefully monitor the movement of ground traffic, which included baggage vehicles
• Provide pilots with instructions for safe landings and takeoffs at an airport averaging 100 flights per day
• Notify airport response personnel to be ready when emergency situations presented
• Review requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management
• Ensure that all instructions were effectively communicated to pilots through clear delivery and enunciation
• Identify, analyze, resolve, and report hazards and procedural issues affecting or potentially affecting safe and timely outcomes
• Oversee training of new soldiers in providing safe, orderly, and expeditious flow of air traffic in support of the mission
• Proficient in Microsoft Word, Excel, and PowerPoint
• Utilize Microsoft programs to write reports and schedules for supervisors
• Produce reports on equipment status, incidences, personnel readiness and intelligence for superiors on weekly basis
• Respond to emergencies with speed, efficiency and knowledgeable assistance
• Document all changes in computer tracking system
• Monitor radio communications (hand-held or system) and maintain contact with all types of aircraft on their locations and direction of flight for pilot and passenger safety
• Use independent judgement and quick decision-making while prioritizing incidents and situations requiring emergency support and followed response protocols in the event of an emergency following standard range air traffic control procedures