Chelsea Fifi
Toronto
Summary
Highly organized and detail-oriented administrative professional with extensive experience in customer service, front desk operations, and office administration within the beauty industry. Proven ability to enhance office efficiency, streamline processes, and provide excellent client service. Strong communication and interpersonal skills with a talent for time management and team collaboration.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Fifteen Twelve Salon
05.2023 - Current
- Manage front desk operations, greeting guests and ensuring smooth check-ins
- Key holder responsibilities, including opening and closing the salon
- Coordinate appointment scheduling and maintain accurate client records
- Perform merchandising, inventory management, and ensure the salon's appearance is maintained
- Implement organizational systems to improve administrative processes
Receptionist Administrator
Ritual Hair Skin Beauty
08.2021 - 05.2023
- Key holder with responsibility for daily opening and closing procedures
- Greeted clients, scheduled appointments, and maintained customer relationships
- Managed salon operations, including merchandising, inventory, and maintaining a clean and inviting environment
- Updated client information and facilitated communication with clients
Sales Associate
Sally Beauty Supply
01.2016 - 01.2019
- Increased sales by cultivating strong customer relationships and offering personalized product recommendations
- Consistently met and exceeded monthly sales goals through strategic selling techniques
- Provided expert advice on products and ensured high levels of customer satisfaction
Education
Bachelor's - Office Administration - Health Services
George Brown College
Toronto 04.2025
Certificate - Fashion Marketing
LaSalle College
Montreal, QC12.2018
Skills
- Administrative Efficiency: Streamlining processes, data entry, and managing schedules
- Customer Service Excellence: Building rapport and addressing client needs
- Communication: Engaging with customers, managing inquiries, and conflict resolution
- Organizational Abilities: Inventory management, merchandising, and maintaining office appearance
- Team Collaboration: Supporting cross-functional teams and contributing to a positive work environment
- Time Management: Meeting deadlines and efficiently managing multiple tasks
Timeline
Administrative Assistant
Fifteen Twelve Salon
05.2023 - Current
Receptionist Administrator
Ritual Hair Skin Beauty
08.2021 - 05.2023
Sales Associate
Sally Beauty Supply
01.2016 - 01.2019
Bachelor's - Office Administration - Health Services
George Brown College
Certificate - Fashion Marketing
LaSalle College
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