Chelsea Fairhead
Ottawa,ON
Summary
Dynamic Chief Operating Officer at BluSky Dental Group with a proven track record in operations management and strategic planning. Enhanced productivity through process improvements and fostered a culture of collaboration. Expert in contract negotiation and performance management, driving significant cost savings while mentoring teams to achieve excellence.
Drives performance improvements and leads strategic initiatives. Experienced with strategic planning, operational management, and team leadership. Utilizes in-depth knowledge of business processes to drive efficiency and align organizational goals. Track record of enhancing performance through innovative solutions and fostering collaborative work environment.
Accomplished with progressive industry background and decisive leadership style. Offers strategy with a forward thinking mindset.
Overview
18
18
years of professional experience
4
4
Certification
Work History
Chief Operating Officer
BluSky Dental Group
03.2013 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals. Managed multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Mentored 80 team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Director of CE and Compliance
MCA Dental Group
11.2018 - 08.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented all governing body regulations and oversaw multiple office compliance.
- Coordinated all continuing education for Dentists in Ontario and Quebec. Assisted in building a (LMS) Learning Management Platform
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Restaurant/Bar Manager
Local Heroes Restaurant
01.2007 - 09.2010
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Decreased labor costs [Number]% by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
Education
Dental Assisting
Algonquin College
Ottawa, None04-2005
Pre Health & Science
Algonquin College
Ottawa, None04-2004
Skills
- Operations management
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Performance management
- Contract negotiation
- Human resources management
- Cross-functional collaboration
- Cost savings and reduction
- Risk management
- Operations oversight
- Cross-functional teamwork
Accomplishments
- Supervised team of 80 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high results by introducing multiple software's into the company to improve efficiencies
Languages
English
Native or Bilingual
Certification
- WHIMIS/AEOO/CPR/ Training - 2025
- Certified DAII
- Multiple CE Certifications
- Tony Robbins Graduate
- Certified in HARP
- Certified Phlebotomist
Timeline
Director of CE and Compliance
MCA Dental Group
11.2018 - 08.2023
Chief Operating Officer
BluSky Dental Group
03.2013 - Current
Restaurant/Bar Manager
Local Heroes Restaurant
01.2007 - 09.2010
Dental Assisting
Algonquin College
Pre Health & Science
Algonquin College
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