Chelsea Even
Kamloops,BC
Summary
Highly motivated individual with extensive customer service and sales experience. Proven track record of driving increased sales, improving customer experience, and elevating company profile within the target market. Dynamic and outgoing sales professional consistently exceeding expectations and delivering exceptional results. Skilled in building strong relationships with clients, identifying their needs, and providing tailored solutions to maximize satisfaction and drive business growth.
Overview
10
10
years of professional experience
Work History
Store Manager
Bluenotes
03.2021 - Current
- Oversaw day to day store operations
- Managed store opening and closing operations.
- Managed daily reports of transactions
- Upheld a high standard of customer service
- Performed official money count every day
- Pursued sales leads to advance store growth
- Recruited, interviewed and hired individuals who brought passion and dedication to the team
- Coordinated work schedules for all staff members.
- Provided mentorship to staff for skills improvement.
- Assisted clients through telephonic and retail communication.
Crew Trainer
McDonald's
01.2015 - 03.2021
- Coordinated with colleagues to achieve efficient operations during shifts.
- Created a positive atmosphere enhancing customer satisfaction.
- Secured compliance with company policies throughout the establishment.
- Specialized in weekly maintenance and cleaning of equipment.
- Cultivated a positive atmosphere by ensuring enthusiasm and good spirits.
Overnight Team Leader
McDonald's
01.2018 - 08.2018
- Effectively navigated challenging circumstances under tight deadlines.
- Managed resolution of refund requests and customer complaints.
- Handled sudden increases in customer flow efficiently.
- Facilitated efficient coordination among team members to ensure seamless shift execution.
- Fostered positive interactions to create a lasting impression on customers.
- Maintained company standards in all areas of the restaurant.
- Specialized in weekly maintenance and cleaning of machines.
Education
One Year University - Culinary arts
Thompson Rivers University
Kamloops, BC05.2016
High School Diploma -
Merritt Secondary School
Merritt, BC06.2015
Skills
- Store management
- Payroll
- Recruiting
- Interviewing
- Inventory Control
- Time Management
- Loss Prevention
- Filing
- POS
- Shift Management
- Cash Handling
- Customer service (10 years)
- Microsoft Office
- Leadership
- Organizational skills
- Retail Management
Languages
English
Timeline
Store Manager
Bluenotes
03.2021 - Current
Overnight Team Leader
McDonald's
01.2018 - 08.2018
Crew Trainer
McDonald's
01.2015 - 03.2021
One Year University - Culinary arts
Thompson Rivers University
High School Diploma -
Merritt Secondary School
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