Chelsea Downing
Santa Rosa
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Nordstrom Rack. Proven problem-solver with exceptional people skills, adept at fostering collaboration and enhancing operational efficiency. Skilled in inventory management and staff training, committed to delivering outstanding results in fast-paced environments. Ready to create welcoming experiences for all visitors. Skilled in communication, conflict resolution, and maintaining a positive environment. Reliable team player who adapts to changing demands and consistently delivers results. Known for friendly demeanor, strong organizational abilities, and commitment to enhancing guest satisfaction.
Overview
10
10
years of professional experience
Work History
Greeter
Kendall Jackson Winery
05.2024 - Current
- Welcomed guests with a friendly demeanor, ensuring positive first impressions.
- Assisted in managing visitor flow to maintain a welcoming environment.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
Parks Maintenance Worker
City of Santa Rosa's Recreation and Parks
05.2024 - 08.2025
- Maintained park facilities, ensuring cleanliness and safety for visitors.
- Operated landscaping equipment to perform routine maintenance tasks efficiently.
- Conducted regular inspections of park amenities to identify maintenance needs.
- Preserved natural habitats through careful landscaping, pruning, and removal of invasive species.
- Maintained irrigation systems to ensure efficient water usage while keeping vegetation healthy and vibrant.
Inside Sales Associate
Sonic Internet
11.2021 - 02.2024
- Provided excellent customer service to enhance shopping experience and foster customer loyalty.
- Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Inside Sales Associate.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with marketing team to develop targeted sales campaigns based on market research.
- Assisted customers in product selection, demonstrating extensive knowledge of electronics features and benefits.
Department Lead
TJ Max
03.2020 - 11.2021
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Mentored and trained team members, fostering a collaborative work environment.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
Assistant Manager
Nordstrom Rack
01.2016 - 08.2019
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Mentored junior staff, fostering a culture of continuous learning and development.
- Coordinated cross-departmental initiatives to streamline workflows and increase efficiency.
- Managed inventory control processes, ensuring accuracy and minimizing discrepancies in stock levels.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Child Development: Associate Teacher Certification - Teaching
SRJC
Santa Rosa, CA05-2021
High School Diploma -
Pathways Charter School
Rohnert Park, CA05-2013
Skills
- Patience and composure
- Initiative and Self-motivation
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Money handling
- Verbal/written communication
- Sales expertise
- POS system operation
- Strong work ethic
- Social perceptiveness
- Teamwork and collaboration
- Team leadership
- Critical decision-making
- Staff training and development
- Project management
- Maintenance safety awareness
- Grounds maintenance
- Preventive Maintenance
- Hand and power tools
- Department collaboration
- Computer literacy
Timeline
Greeter
Kendall Jackson Winery
05.2024 - Current
Parks Maintenance Worker
City of Santa Rosa's Recreation and Parks
05.2024 - 08.2025
Inside Sales Associate
Sonic Internet
11.2021 - 02.2024
Department Lead
TJ Max
03.2020 - 11.2021
Assistant Manager
Nordstrom Rack
01.2016 - 08.2019
Child Development: Associate Teacher Certification - Teaching
SRJC
High School Diploma -
Pathways Charter School