CHELSEA DIKWA KOGA BIH
Ottawa,ON
Summary
Versatile professional with a passion for challenging roles, bringing strong interpersonal and customer service skills to ensure exceptional customer interactions. Dedication to problem-solving enables effective issue diagnosis and recommendation of optimal solutions. Excellent multitasking and organizational abilities facilitate efficient handling of multiple tasks simultaneously. Thrives in dynamic environments and quickly adapts to new technologies, staying ahead in an ever-evolving landscape.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Secretary
Norland Industrial Group
08.2023 - 07.2024
- Welcomed visitors, handling phone calls and directing inquiries to appropriate individuals
- Maintained detailed and effective administrative records
- Ensured meetings are effectively organized alongside minutes
- Managed schedules and organized files with attention to details
- Received, sorted and distributed mails and documents
- Confirmed and documented appointments while maintaining records
- Maintained an inventory of office supplies and placed orders according to established procedures
- Responded to inquiries from callers seeking information.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
Sales Associate
Goodies Supermarket and Bakery
02.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Bilingual Customer Service Representative
Camtel Bepanda
12.2019 - 12.2020
- Handled calls efficiently, finding satisfactory resolutions for both customer and company alike
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Resolved customer complaints with empathy, resulting increased loyalty
- Kept accurate records of customer interactions and transactions enabling accountability
- Followed company policies and procedures when handling customer requests and issues
- Maintained a high level of company knowledge in order to accurately respond to customers
- Met all call quality standards and daily quotas for first-call resolution.
Bilingual Customer Service Representative
Casino Supermarket
11.2017 - 12.2019
- Assisted customers with English and French-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
GBHS Deido
06-2018
High School Diploma -
St Bede's College
06-2015
Skills
- Scheduling appointments
- Proofreading
- Database entry
- Organization
- Verbal and written communication
- Phone reception
- Microsoft Word, Excel and PowerPoint
- Problem-solving
- Patience and Empathy
- Multitasking Abilities
- Money handling abilties
- Record-keeping
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- First Aid CertificationFirst Aid & CPR
Timeline
Office Secretary
Norland Industrial Group
08.2023 - 07.2024
Sales Associate
Goodies Supermarket and Bakery
02.2021 - 01.2023
Bilingual Customer Service Representative
Camtel Bepanda
12.2019 - 12.2020
Bilingual Customer Service Representative
Casino Supermarket
11.2017 - 12.2019
- First Aid CertificationFirst Aid & CPR
High School Diploma -
GBHS Deido
High School Diploma -
St Bede's College
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