Chelsea Brown
Napa,CA
Summary
Results-driven sales professional with a proven record of exceeding revenue targets, cultivating high-value client relationships, and driving strategic growth across luxury hospitality, fitness, and lifestyle brands. Skilled in account development, corporate and group sales, and delivering elevated client experiences. Known for building strong partnerships, navigating client needs with professionalism, and driving long-term retention.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Manager
Archer Hotel
Napa, CA
01.2025 - Current
- Manage corporate, leisure, and group accounts, executing full sales cycle from prospecting through contract negotiation
- Conduct site tours and client presentations to showcase property offerings and secure new business
- Develop and grow accounts through consistent outreach, follow-up, and relationship management
- Partner with operations, catering, and revenue teams to ensure seamless program execution and guest satisfaction
- Address client needs and concerns with a solutions-oriented approach, supporting long-term relationship growth
- Represent the hotel through networking events, industry functions, and local tourism engagement
Delivery & Installation Leader
RH
San Francisco Bay Area, CA
03.2022 - 12.2024
- Led delivery and installation operations within a luxury environment, ensuring exceptional client experiences aligned with premium brand standards
- Managed client relationships, scheduling, and service execution for high-value residential projects
- Conducted in-home consultations and coordinated logistics to meet client expectations and timelines
- Handled client concerns and service challenges with professionalism, maintaining strong client satisfaction and brand loyalty
Co-Owner
Orangetheory Fitness
North Bay Area, CA
01.2017 - 01.2022
- Built and managed a strong membership base through strategic sales initiatives, community outreach, and client relationship development
- Performed daily sales outreach, lead generation, and follow-up to drive consistent revenue growth
- Led, coached, and developed sales teams to exceed membership and revenue goals
- Supported member retention by addressing concerns and maintaining a high-quality client experience
- Executed local marketing partnerships and events to increase brand visibility and client acquisition
- Oversaw business operations including P&L management, forecasting, and performance tracking
Brand Sales Manager
Moroccanoil
Northern CA + Northern NV
04.2014 - 11.2016
- Developed and expanded regional accounts through direct sales calls, in-person presentations, and product education
- Built relationships with salons and retail partners to drive repeat business and brand loyalty
- Supported partners in resolving business needs to maintain strong, long-term relationships
- Trained staff and partners to improve sales performance and product positioning
Inside Sales Specialist
Pacific Vision Institute
San Francisco, CA
12.2008 - 12.2014
- Managed high-volume inbound and outbound sales, consistently exceeding conversion and revenue targets
- Conducted consultative sales presentations and guided clients through service offerings
- Built trust with clients through a professional, client-focused approach
- Maintained detailed client records and coordinated with teams to ensure seamless service delivery
Co-Owner
Curves Fitness Centers
Mountain View + Palo Alto + Sunnyvale, CA
01.2003 - 01.2008
- Developed local partnerships and community relationships to drive membership growth for three franchise locations
- Led sales efforts including outreach, events, and client engagement strategies
- Managed client relationships and supported member satisfaction across multiple locations
- Oversaw operations, staffing, and financial performance
Skills
- Luxury Client Experience Corporate & Group Sales Account Development & Retention
- Contract Negotiation & Proposal Management Relationship Building
- Client Issue Resolution Sales Presentations & Site Tours
- Territory & Account Management KPI Tracking & Revenue Growth
Certification
- Certification, Interior Design – UCLA Extension
- WSET Level 1 – Napa Valley Wine Academy
Timeline
Sales Manager
Archer Hotel
01.2025 - Current
Delivery & Installation Leader
RH
03.2022 - 12.2024
Co-Owner
Orangetheory Fitness
01.2017 - 01.2022
Brand Sales Manager
Moroccanoil
04.2014 - 11.2016
Inside Sales Specialist
Pacific Vision Institute
12.2008 - 12.2014
Co-Owner
Curves Fitness Centers
01.2003 - 01.2008