Chelsea Brown
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for patrons. Skilled server and bartender who thrives in fast paced environments. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/bartender
Westbeach Bar And Grill
06.2023 - Current
- Served food and and prepared beverages promptly with focused attention to customer needs while often working as only server/bartender for all patrons.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Often working during live band nights that creates high volume of Food and Beverage sales
Letter Carrier
Canada Post
04.2007 - Current
- Provided prompt mail delivery to businesses and residences on specified route.
- Operated vehicles and equipment to transport packages and mail pieces.
- Sorted and cased Number+ pieces of mail each day with high accuracy.
- Planned and cased mail in sequence of delivery for designated route.
Server/Bartender
Sawbucks Pub
10.2020 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm and lasting relationships with regular customers.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served and managed large sections with ease.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Anticipated guest needs and provided proactive service.
Server
Brewster's Pub
11.2018 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained accuracy and efficiency when processing sales transactions.
Education
Graduate Certificate -
Langley Secondary School
Langley, BCSkills
- Analytical Thinking
- High Level of Experience in Fast Paced Environments
- Skilled Bartender
- Safe Food Handling
- Table Bussing
- Food and Beverage Upselling
- Reliable and Responsible
- 20 Years in the Food Service Industry
- Wine and Liquor Knowledge
- Friendly and Personable
Languages
English
Professional Working
Certification
Serving it Right Certificate
BC Lotto Certificate
Timeline
Server/bartender
Westbeach Bar And Grill
06.2023 - Current
Server/Bartender
Sawbucks Pub
10.2020 - 06.2023
Server
Brewster's Pub
11.2018 - 01.2020
Letter Carrier
Canada Post
04.2007 - Current
Graduate Certificate -
Langley Secondary School