Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chelsea Brown

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for patrons. Skilled server and bartender who thrives in fast paced environments. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server/bartender

Westbeach Bar And Grill
06.2023 - Current
  • Served food and and prepared beverages promptly with focused attention to customer needs while often working as only server/bartender for all patrons.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Often working during live band nights that creates high volume of Food and Beverage sales

Letter Carrier

Canada Post
04.2007 - Current
  • Provided prompt mail delivery to businesses and residences on specified route.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Sorted and cased Number+ pieces of mail each day with high accuracy.
  • Planned and cased mail in sequence of delivery for designated route.


Server/Bartender

Sawbucks Pub
10.2020 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm and lasting relationships with regular customers.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Served and managed large sections with ease.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Anticipated guest needs and provided proactive service.

Server

Brewster's Pub
11.2018 - 01.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained accuracy and efficiency when processing sales transactions.

Education

Graduate Certificate -

Langley Secondary School
Langley, BC

Skills

  • Analytical Thinking
  • High Level of Experience in Fast Paced Environments
  • Skilled Bartender
  • Safe Food Handling
  • Table Bussing
  • Food and Beverage Upselling
  • Reliable and Responsible
  • 20 Years in the Food Service Industry
  • Wine and Liquor Knowledge
  • Friendly and Personable

Languages

English
Professional Working

Certification

Serving it Right Certificate

BC Lotto Certificate

Timeline

Server/bartender

Westbeach Bar And Grill
06.2023 - Current

Server/Bartender

Sawbucks Pub
10.2020 - 06.2023

Server

Brewster's Pub
11.2018 - 01.2020

Letter Carrier

Canada Post
04.2007 - Current

Graduate Certificate -

Langley Secondary School
Chelsea Brown