Chelsea Boyd
Delta,BC
Summary
Results-oriented professional with extensive experience in customer service, adept at providing detailed information on products and services. Proficient in identifying customer needs, generating leads, and effectively managing complaints. Recognized for exceptional communication skills, including strong phone etiquette and active listening abilities. Committed to enhancing customer satisfaction and driving repeat business.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Serenity Dental
Delta, British Columbia
07.2023 - 06.2024
- Maintained records by incorporating updated customer information.
- Leveraged consumer data to propose strategies for service and product refinement.
- Proposed advancements in product offerings, service strategies, and billing processes to managerial staff.
- Provided timely updates on customer request status.
- Ensured swift resolution of issues through knowledgeable service.
- Established trust with clients via consistent and interactive communication.
Customer Care Manager
Connect Hearing
Delta, BC
07.2013 - 07.2023
- Designed clear and compelling executive presentations on detailed topics.
- Evaluated numerous organizational issues to identify workflow challenges, communication breakdowns, and cost inefficiencies.
- Optimized processes to elevate client engagement and secure repeat business.
- Monitored adherence to consumer protection regulations.
- Developed comprehensive reports on key performance metrics including response times and resolution rates.
- Assessed company performance metrics and projected future results for executives.
Skills
- Client Relationship Management
- Conflict Resolution
- Invoice Management
- Professional Email Correspondence
- Prioritization and Task Management
- Client Relationship Development
- Proficient in Communication
- Conflict Resolution Skills
References
References available upon request.
Timeline
Customer Care Representative
Serenity Dental
07.2023 - 06.2024
Customer Care Manager
Connect Hearing
07.2013 - 07.2023
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