Summary
Work History
Education
Skills
Languages
Timeline
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Chelsea Bolton

Summary

Dynamic and adaptable professional with a proven track record in customer relations and safety procedures, honed across roles from Roofing Laborer to Customer Service Representative at Transcom Worldwide. Excelled in staff education and training, significantly enhancing team performance. Skilled in problem-solving and active listening, ensuring high levels of customer satisfaction and safety on all projects.


Work History

Roofing Laborer

Self-Employed
  • Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
  • Assisted in damage assessment after severe weather events, providing accurate estimates for necessary repairs or replacements.
  • Contributed to timely project completion by efficiently loading, unloading, and organizing materials.
  • Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
  • Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
  • Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
  • Promoted safe working conditions through regular equipment maintenance and hazard identification.
  • Minimized delays due to inclement weather by proactively monitoring forecasts and adjusting work schedules accordingly.
  • Optimized workflow through effective time management skills while juggling multiple tasks simultaneously on busy job sites.

Sandwich Artist

Subway
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Customer Service Representative

Transcom Worldwide
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

Education

High School Diploma -

Seaway District High School
Iroquois, ON
01-2010

Skills

  • Customer relations
  • Safety procedures
  • Attention to detail
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Key holder experience
  • Account management
  • Staff education and training

Languages

English
Full Professional

Timeline

Roofing Laborer

Self-Employed

Sandwich Artist

Subway

Customer Service Representative

Transcom Worldwide

High School Diploma -

Seaway District High School

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Chelsea Bolton