Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Chelsea Aigbe

Winnipeg

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Advisor II

Concentrix
06.2023 - Current
  • Built and maintained relationships with clients to provide ongoing support.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Improved processes by recommending operational changes.

Sales Coordinator

Karcher - The German Technology Nigeria Limited
02.2021 - 02.2022
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Maintained long-term relationships with high net-worth clients.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.

Business Developer Executive

Karcher - The German Technology Nigeria Limited
04.2020 - 01.2021
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
  • Built relationships with customers and community to establish long-term business growth.

Retail Executive

Simba Group Of Companies
12.2018 - 03.2020
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.

Education

Immersive Data Analysis Program - Data Analysis

BlackTech Academy
Brampton, ON
11.2023

Certification - Business Analysis

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
12.2022

Bachelor of Arts - Philosophy

Ambrose Alli University
Edo State, Nigeria
10.2015

Skills

  • Query Tools
  • Microsoft Power BI
  • SQL
  • Python
  • Microsoft Excel
  • Power Pivot
  • Tableau
  • Communication
  • Business Analysis
  • Scum
  • Agile

Websites

Certification

  • Introduction to Business Analysis
  • Business Analyst Facilitation
  • Business Requirement Gathering
  • Building and sustaining enduring customer relationships.
  • Effective sales and marketing strategy.
  • Success equals strong work ethics.

Timeline

Advisor II

Concentrix
06.2023 - Current

Sales Coordinator

Karcher - The German Technology Nigeria Limited
02.2021 - 02.2022

Business Developer Executive

Karcher - The German Technology Nigeria Limited
04.2020 - 01.2021

Retail Executive

Simba Group Of Companies
12.2018 - 03.2020

Immersive Data Analysis Program - Data Analysis

BlackTech Academy

Certification - Business Analysis

Red River College of Applied Arts, Science And Technology

Bachelor of Arts - Philosophy

Ambrose Alli University

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Chelsea Aigbe