Chelsea Aguila

• Oversee operations for two Saltbox locations, focusing on revenue generation and service excellence.
• Manage P&L for both locations, ensuring adherence to monthly budgets across:

Revenue and Service

Occupancy Cost

IT and Technology

Repairs and Maintenance

Building Supplies

Team Engagement

Member Events,

Marketing and Advertising

Payroll and Travel

• Drive sales through tours of office and warehouse spaces, and engage members to personalize their experience, resulting in increased member retention and service revenue.
• Successfully opened the Duarte location, leading overall building operations, team hiring, and the build-out of staging and setup.
• Host monthly member events to cultivate a community culture, focusing on small business support and fostering growth.
• Collaborate daily with cross-functional teams including marketing, finance, sales, and R&D to optimize operations and meet business objectives.
• Lead and develop assistant managers and a team of member specialists, providing training and coaching to ensure consistent performance.
• Manage new member onboarding and offboarding, ensuring smooth transitions and client satisfaction.
• Active in networking and attending small business events, expos, and sponsorships to strengthen local outreach and enhance community engagement.
• Utilize tools such as HubSpot, Salesforce, Zendesk, Intercom, Excel, Rippling, Looker, Slack, and OFRND to streamline operations and track key metrics.

• Led a high-performing team to exceed sales goals and enhance customer retention in a high-traffic retail environment.
• Managed store operations, including inventory management, hiring, training, and staff development.
• Increased store sales from $1.8M to $2.5M by fostering strong customer relationships and driving exceptional customer service.
• Conducted cycle counts, audits, and shrinkage control to maintain accurate inventory levels.
• Provided coaching and feedback to employees to improve team performance and productivity.

• Managed daily operations including balancing registers, preparing deposits, and overseeing store merchandising and cleanliness.
• Strengthened operational efficiency by identifying and executing process improvements.
• Oversaw inventory management and reduced shrinkage through careful monitoring and audits.
• Delivered outstanding customer service, ensuring repeat business through personalized experiences.