Chelsea Aeschliman

White Rock Dodge

2015.06 - Current

Appointment Coordinator / BDC 2015-2017
Scheduled appointments for customers in person, over telephone or by email.
Assessed customer needs and responded to customer emails and calls.
Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
Generated promotional letters, postcards and emails to encourage customers to visit dealership.
Implemented upselling techniques to increase revenue and move product.
Generated leads and established relationships with potential customers through outbound telephone calls.
Automotive Service Advisor 2017-2024
Greeted and registered customers requiring service and directed automobiles to service garage.
Maintained high customer satisfaction standards to meet or exceed targets.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Explained estimates and determined repair timelines to manage customer expectations.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Investigated customer complaints to identify cause of malfunctions.
Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Verified warranty plans and coverage and uncovered hidden warranties.
Completed warranty services and submitted required paperwork.
Accurately diagnosed and recorded service needs on work orders and provided details to technicians.

Summary