Chelse Lopez
San Bernardino
Summary
Experience management professional who excels in establishing string work relationships with customers, employees, vendors and contractors. Strives in mentoring and developing staff to be competitive in the marketplace for promotion.
Overview
10
10
years of professional experience
Work History
Community Manager
Universe Living
08.2024 - Current
- Consistent management of Leasing, Maintenance, Resident Services, Event and Maintenance staff
- Managing timely reporting and submission of AP, AR, FAS and any/all pertinent reports or site accounting needs to ensure accuracy and timelines through management of staff and assisting with duties
- Assist with hiring, motivating and rewarding the team
- Responsible for being a stop gap for all resident complaints, FAS inquiries or resident needs prior to General Manager
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Walking property regularly to ensure asset preservation, safety, curb appeal and resident satisfaction
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
Community Director
Lewis Management Corp
02.2022 - 04.2023
- Consistent leadership to Leasing, Maintenance and Groundskeeping staff
- Budgets & Property Marketing
- Hiring, Motivating, rewarding and Monitoring team
- Variance reports, occupancy, handling resident concerns
- Working with Onesite and MS Office (Word,Excel)
Community Director
Lewis Management Corp
01.2021 - 02.2022
- Consistent leadership to Leasing, Maintenance and Groundskeeping staff
- Budgets & Property Marketing
- Hiring, Motivating, rewarding and Monitoring team
- Variance reports, occupancy, handling resident concerns
- Working with Onesite and MS Office (Word,Excel)
Community Director
Green Valley Apartments
06.2018 - 01.2019
- Consistent management of the Leasing, Maintenance and Maintenance staff
- Managing timeline and reporting of AP, AR, FAS and any/all pertinent reports or site accounting needs to ensure accuracy
- Actively spot checks and audits resident files for 100% audit compliance
- Actively walks property to ensure asset quality standards
- Directly handles hiring, motivating and rewarding the team
Business Manager
Homecoming At Terra Vista
10.2015 - 05.2018
- Assisted General Manager will all duties including; reports, resident concerns and property issues
- Manage/mentor and oversaw two Community Administrators who were responsible for most Business Manager responsibilities
- Assist in the training process of employees, both initially and ongoing
- Delegated efficiently and communicated positive and negative feedback to employees, providing coaching and counselling has needed
- Assessed and recommended additional training of staff and followed through with “Performance Management plan”
- Assured rents were accurately posted and supervised timely bank deposits
Community Administrator
Terra Vista Apartments
03.2015 - 09.2015
- Recommended clarifications and changes in program policies to director of property management.
- Acted as a medium between the public and the community
- Ensured bills were processed and paid on time
- Assisted with touring prospective applicants and/or leasing apartments as needed
- Monitored and kept stock of leasing collateral and community marketing materials
- Provided prompt follow up and follow through with residents requests,complaints and work orders
Education
Bachelor of Arts - Foreign Languages And Literatures
University of California, Riverside
Riverside, CA06.2012
Skills
- Talented multi-tasker
- Results oriented
- Customer service oriented
- Passion for personnel management/development
- Complex problem solving skills
Accomplishments
- Winner if Rookie of the year 2015
- Winner of property administrator of the year 2015
- Nominated Business Manager of the year 2016
Languages
Spanish
Timeline
Community Manager
Universe Living
08.2024 - Current
Community Director
Lewis Management Corp
02.2022 - 04.2023
Community Director
Lewis Management Corp
01.2021 - 02.2022
Community Director
Green Valley Apartments
06.2018 - 01.2019
Business Manager
Homecoming At Terra Vista
10.2015 - 05.2018
Community Administrator
Terra Vista Apartments
03.2015 - 09.2015
Bachelor of Arts - Foreign Languages And Literatures
University of California, Riverside
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