Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Chelly MacDonald

Calgary,Canada

Summary

To utilize and expand the knowledge I have in the Receptionist/Customer Service Industry. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Call Center Customer Service

Westjet
Calgary, AB
01.2021 - 01.2025

Receptionist

Lundgren and Young Insurance
Calgary, AB
01.2018 - 01.2020

Part-time

RW&Co
Calgary, AB
01.2015 - 01.2017

Receptionist

Itres Research LTD
Calgary, AB
01.2011 - 01.2017

Customer Service

Running on Empty
Red Deer, AB
01.2008 - 01.2010

Legal Assistant (Practicum)

Gerig Hamilton Neeland LLP
Red Deer, AB
01.2009 - 01.2009

Customer Service Operator

Convergys
Red Deer, AB
01.2006 - 01.2007

Assistant Manager

Randy River
Red Deer, AB
01.2003 - 01.2004

Assistant Manager

Northern Getaway
Red Deer, AB
01.2001 - 01.2003

Senior Sales Associate

Reitman’s
Red Deer, AB
01.1999 - 01.2001

File Clerk

LEW Engineering LTD
Calgary, AB
01.1997 - 01.1998

Education

Legal Assistant Program -

Red Deer Community College
Red Deer, AB
01-2009

Office Technology Program - undefined

Red Deer Community College
Red Deer, AB
01-2005

Skills

  • Maintained files
  • Typing various reports and contract documents
  • Ordered office supplies & maintained office equipment
  • Operate switchboard or telephone system, Answer, screen and forward telephone calls
  • Greet people and direct them to contacts or service areas
  • Perform duties, such as filing and sorting and distributing mail
  • Entered and maintained data files
  • Shipping and received packages
  • Organized car rentals
  • Arranged hotel stays
  • Arranged cell phone plans for travelling employees
  • Planned small events
  • Knowledge in Microsoft Word, Excel, PowerPoint and Outlook

Volunteer

Alberta Rescue Crew Society 

Timeline

Call Center Customer Service

Westjet
01.2021 - 01.2025

Receptionist

Lundgren and Young Insurance
01.2018 - 01.2020

Part-time

RW&Co
01.2015 - 01.2017

Receptionist

Itres Research LTD
01.2011 - 01.2017

Legal Assistant (Practicum)

Gerig Hamilton Neeland LLP
01.2009 - 01.2009

Customer Service

Running on Empty
01.2008 - 01.2010

Customer Service Operator

Convergys
01.2006 - 01.2007

Assistant Manager

Randy River
01.2003 - 01.2004

Assistant Manager

Northern Getaway
01.2001 - 01.2003

Senior Sales Associate

Reitman’s
01.1999 - 01.2001

File Clerk

LEW Engineering LTD
01.1997 - 01.1998

Office Technology Program - undefined

Red Deer Community College

Legal Assistant Program -

Red Deer Community College
Chelly MacDonald