Chelle Nicole Whitchurch
Toronto,ON
Summary
Reliable individual proudly offering more than a decade of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
The Toronto Island Cafe
08.2022 - 10.2023
- Mentored and trained staff of 12 members to ensure exceptional customer service standards.
- Supervised large events such as weddings and corporate retreats for optimal guest experience
- Developed strong relationships with suppliers, negotiating favourable terms and pricing.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Additionally worked bar and floor shifts with full sections while acting as MOD
Bar Manager/Bartender
THE CIDER HOUSE
02.2019 - 08.2022
- Ordered product for 26 draught taps with freshness, quality, and guest desires in mind
- Worked 65 seat bar solo on busy nights like Fridays, Saturdays, and Holidays.
- Increased revenue with creative marketing initiatives and promotional events, including theme nights (comedy, trivia, karaoke) events (local festivals), and partnering with the busy independent cinema across the street.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Bartender
Houndstooth
01.2017 - 11.2018
- Assisted with initial build out of entire bar, inside and out, including beer and liquor offerings.
- Reduced wait times for drinks by efficiently managing bar area and prioritising orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Certificate - Commercial Photography
Seneca College
Toronto, ON01.2010
Skills
- Team Management
- Bartending and Serving
- Regulatory Compliance
- Sales Promotion
- Customer Relations
- Vendor Relationship Management
- Inventory Management and Cost Control
- Bar Management
- Event Coordination
- Restaurant Management
Certification
- Smart Serve
- CPR Certification
Timeline
Bar Manager
The Toronto Island Cafe
08.2022 - 10.2023
Bar Manager/Bartender
THE CIDER HOUSE
02.2019 - 08.2022
Bartender
Houndstooth
01.2017 - 11.2018
Certificate - Commercial Photography
Seneca College
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