Chelesa Gardner
Rancho Cucamonga,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
Work History
Case Manager
PESI PAL Charter Academy
09.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients
- Conducted community workshops to promote different programs and educate public on available services
Lead Care Manager
Serene Healthcare
06.2023 - 09.2023
- Delivered clinical, functional and operational support to team members.
- Implemented standards for quality and efficiency.
- Cultivated and maintained strong community relationships.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Autism Behavioral Therapist
Peoples Care Behavioral Health
09.2021 - 04.2023
- Handled number of clients safely and appropriately to minimize risk of physical injury.
- Collaborated with treatment team and stakeholders to optimize client care by gathering information, tools and resources.
- Liaised with Peoples Care and to conduct behavior reduction assessments and skills acquisition and develop client materials.
- Trained parents and caregivers to support client treatment and behavior reduction protocols.
- Trained parents and caregivers to support client treatment and behavior reduction protocols
- Observed over 10 client behavior and collected, documented and summarized data to formulate treatment plans
Supervisor
Sears Department Store
06.2018 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Assisted in HR hiring department as lead supervisor trainee to upcoming employees.
- Monitored workflow to improve employee time management and increase productivity
Education
Bachelor of Arts - Psychology- currently enrolled.
San Bernardino Cal State
San Bernardino, CA2025
Associate of Science - Psychology Social Worker
San Bernardino Valley College
San Bernardino, CA05.2023
High School Diploma -
Pacific High School
San Bernardino, CA06.2010
Skills
- Explaining Policy and Procedures
- Program Development
- Interdisciplinary Collaboration
- Emotional Awareness
- Communicating to Patients and Families
- Patient Needs Assessment and Referral
- Resolving Problems
- Social Skills
- Continuous Improvement Projects
- Managing Operations and Efficiency
- Case Management Tracking
Timeline
Case Manager
PESI PAL Charter Academy
09.2023 - Current
Lead Care Manager
Serene Healthcare
06.2023 - 09.2023
Autism Behavioral Therapist
Peoples Care Behavioral Health
09.2021 - 04.2023
Supervisor
Sears Department Store
06.2018 - 01.2020
Bachelor of Arts - Psychology- currently enrolled.
San Bernardino Cal State
Associate of Science - Psychology Social Worker
San Bernardino Valley College
High School Diploma -
Pacific High School
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