Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chele Beretz

Wilseyville

Summary

Highly knowledgeable Veterans Service Representative Possess deep understanding of veterans benefits and services, coupled with a strong ability to advocate for clients. Able to effectively communicate complex information in an easily understandable manner, demonstrating both compassion and patience. Demonstrated positive impact at previous roles through development of effective strategies for veteran assistance programs.

Overview

22
22
years of professional experience

Work History

Veterans Service Representative

Veteran Benefits Administration
Rancho Cordova
09.2023 - Current

Process initial, increase, supplemental, and BDD claims

As an Exam Liaison, coordinate with VHA and vendors when needed regarding exams

As a Record Research Coordinator, research and verify veterans stressor statements and where they served

Contact veterans when needed to clarify which disabilities they are applying for

Customer Service Representative

Hunter Douglas
West Sacramento
05.2021 - 09.2023

Entered orders for window coverings into production system

Answered phone calls and resolved issues from Hunter Douglas dealers regarding their orders

County Veteran Service Officer

El Dorado County
Placerville
11.2020 - 03.2021

Interviewed and processed all federal and state benefits for veterans and dependents

Trained and supervised veteran office staff of 6

Developed policies and procedures for the veteran office.

Developed budget for veteran office

Coordinated, developed, and supervised outreach events with community partners.

County Veteran Service Officer/Eligibility Worker

Calaveras County
San Andreas
10.2003 - 11.2020

Interviewed and processed all federal and state benefits for veterans and dependents.

Trained, hired, and supervised a veteran office staff of three.

Developed policies and procedures for the veteran office.

Developed a veteran office budget.

Coordinated, developed, and supervised outreach events with community partners.

Processed applications for Medi-Cal, Cash Aid, CalFresh, and General Assistance applications.

Processed requests for indigent burials

Education

High School Diploma -

Carondelet High School
Concord, CA

Skills

  • Claims processing
  • Benefits counseling
  • Veterans outreach
  • Customer service

Timeline

Veterans Service Representative

Veteran Benefits Administration
09.2023 - Current

Customer Service Representative

Hunter Douglas
05.2021 - 09.2023

County Veteran Service Officer

El Dorado County
11.2020 - 03.2021

County Veteran Service Officer/Eligibility Worker

Calaveras County
10.2003 - 11.2020

High School Diploma -

Carondelet High School
Chele Beretz