Chelcy McQueen
Petaluma
Summary
Seasoned Front of House Manager offering comprehensive background in hospitality management. Skilled in coordinating dining room operations, overseeing staff and ensuring customer satisfaction. Known for implementing effective strategies to improve workflow efficiency, and experienced in high-volume restaurant management.
Overview
21
21
years of professional experience
Work History
Front of House Manager
Brewsters Beer Garden
Petaluma
11.2016 - Current
- Assist with training new staff members on proper customer service techniques.
- Monitor dining room cleanliness and tidiness at all times.
- Provide support to servers when needed during busy periods, or peak hours.
- Handle guest complaints professionally and efficiently.
- Work in close collaboration with team members to ensure that customers receive high-quality service.
- Ensure that all front-of-house operations run smoothly and efficiently.
- Reconcile daily transactions, balance cash, and banks.
- Control and maintain labor costs through careful scheduling and adjustments.
- Train new employees to perform their duties and have full knowledge of the menu.
- Manage day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Manage daily operations, ensuring smooth front of house service and customer satisfaction.
- Coach and develop team members to support employee growth and development.
- Perform daily opening and closing duties such as setting up registers, counting money.
- Delegate work to staff of 6-20 team members, setting priorities and goals.
Lead Server
Lucca Bar & Grill
Benicia
08.2009 - 11.2016
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
Banquet Captain
Hiddenbrooke Golf Club
Vallejo
06.2004 - 08.2009
- Trained new banquet staff on service standards, procedures, and company policies.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
- Conducted pre-event briefings with staff to communicate event details and client expectations.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
High School Diploma -
Benicia High
Benicia, California06-2000
Skills
- Leadership
- Employee training
- Team management
- Customer service
- Excellent communication
- Cash handling
- Labor cost control
- Menu knowledge
- Performance monitoring
Timeline
Front of House Manager
Brewsters Beer Garden
11.2016 - Current
Lead Server
Lucca Bar & Grill
08.2009 - 11.2016
Banquet Captain
Hiddenbrooke Golf Club
06.2004 - 08.2009
High School Diploma -
Benicia High